eddiem Posted October 2, 2020 Report Share Posted October 2, 2020 Hello, One of our customer is using vodia sip accounts on his own software linked with xvod sip account to proceed automatic calls via CSV files. When the operator want to transfer a call to a colleague (or manager) : he can solely use the software as there is no deskphone on the extension. The software used only has a virtual keyboard with 1234567890*# keys, so it is possible to click on these keys to use vodia star codes (for example to transfer a call clicking on *77 could make the job). The problem is before using this specific service code, the call is supposed to be placed on hold. The virtual keyboard of the software doesn’t have any "on hold" button. This problem can also appear if he uses for example a GIGASET C530 SIP PHONE who doesn't have a transfer key. Is there a way to : - either enabling the possibility to use the *77 starcode without putting the call on hold ? - or provide us a tone (maybe dtmf or else) or new starcode we could apply to put a call on hold before dialing *77 ? I tried to already look on the Vodia documentation in the part about star codes here : and found this topic dealing with this issue : but I still couldn't find the solution our customer needs to be able to transfer calls via his software without which he would go for another IPBX solution. Regards, Eddie. Quote Link to comment Share on other sites More sharing options...
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