Merging Calls in the Vodia App

[Brett Davey]

We currently use Bria and once you're in a call it comes up with the option to 'merge call'. Is this function available within the Vodia Windows app?

I know it is easy to do when using a Yealink handset but looking for the solution when using the Vodia App.

Thanks

[Vodia Telephone System]

Merging a call as in a 3-way conference?

In the desktop version you can already do it (and it will soon be coming to the mobile app version too).

If one or more callers are on hold and you are talking to someone, then you can merge them all into a conference with a click of the conference button.

You will have to have at least one ad-hoc conference room set up in that domain though.

[Brett Davey]

On 4/22/2021 at 1:15 AM, Vodia Telephone System said:

Merging a call as in a 3-way conference?

In the desktop version you can already do it (and it will soon be coming to the mobile app version too).

If one or more callers are on hold and you are talking to someone, then you can merge them all into a conference with a click of the conference button.

You will have to have at least one ad-hoc conference room set up in that domain though.

Thanks for the reply.

I have an adhoc conference room setup and have been testing with 2 mobile phones but cannot seem to be able to conference the calls. I click on the conference button whilst in an active call with a second call on hold but nothing happens.

Can you please advise?

[Support]

By 2 mobile phones you mean GSM calls or there are Vodia apps on those 2 phones?

[Brett Davey]

11 hours ago, Support said:

By 2 mobile phones you mean GSM calls or there are Vodia apps on those 2 phones?

GSM calls

[Support]

We tested this again on our latest version and it seemed to have worked. 

We made an inbound call to our auto attendant, an ext picked up via user portal, put this call on hold, made another GSM call, hit the conference button on the user portal, all 3 of the participants heard the conference tone and has 2 way audio on all channels.

 

Are you able to successfully do this between 3 extensions on the PBX? Maybe your trunk is hitting a limit or not working as expected. This is all assuming that your ad-hoc conf room was created and is working as expected.