OND Posted May 6, 2021 Report Share Posted May 6, 2021 Hello. I have a customer with Polycom VVX411 phones. Once I set them up on the Vodia PBX, it replaced the original Polycom "low trill" ringtone with one that I believe is provided by the Vodia PBX. I have incoming calls go to a Hunt Group, so I tried setting the "Ring Melody" within the Hunt Group settings to all of the different options, and none of them are the default Polycom ringtone. I even tried deleting all of the custom ringtones which I assume were uploaded to the phone by the PBX while provisioning, and while that did make it use one of the Polycom notification tones as the ringtone, it still won't play the default ringtone. I also tried uploading the default ringtone as a custom ringtone directly to the phone itself, and I named it Alert1.wav which is how the PBX named the custom ringtone, but still no luck. Any idea how I can get the Polycoms to use the default ringtone? My customer reeeeally wants the old ringtone back. Any help would be greatly appreciated. Thank you! I'm using Vodia Multi-Tenant version 67.0.2 hosted on Google Quote Link to comment Share on other sites More sharing options...
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