Planned Maximum Calls in ACD change by ServiceFlag

[Henrikt]

Hello.

I have a customer with a issue againgst to the queue in ACD

Are there a way to make a planned Maximum Calls in ACD? so 8.00 - 11.00 am there is 20 in maximum calls and with a serviceflag it change to 10 in maximum calls (11.00 - 12.00), so the supporters can emty the queue before lunch. After lunch the serviceflag change and the maximum calls are 20 again ?

If not this is a big wish. Thanks in advance

[Support]

Hi,

This won't happen automatically, but you can manually do that everyday.

But again, the calls can't be allocated to specific accounts. It shall be assigned to the PBX as a whole.

[Henrikt]

Thanks for your reply.
 

I know, but i will be a nice feature, if i can change maximum calls in the ACD setup, not the whole pbx with a service flag automatically. 

Can i change the maximum calls parameter via API ? Then i can create a website, where i can the change maximum calls for a specific time.

[Support]

API:

 

curl -u admin:password GET -D - http://<PBX_URL_OR_IP_ADDRESS>/rest/domain/<PBX_DOMAIN_NAME_OR_IP>/config -X POST -d "{'max_calls':'444'}"

[Henrikt]

Greate Thanks for quick reply.

Is this API for the Max calls i the whole system ? I need the API for Max calls i queue in the ACD Group, so if i have 2 ACD groups  i can change ACD 1 to Max 5 calls and ACD 2 to Max 3 calls 

[Support]

API for Max calls in ACD:

 

curl -u admin:pass GET -D - http://<PBX_URL_OR_IP_ADDRESS>/rest/domain/<PBX_DOMAIN_NAME_OR_IP>/user_settings/1000 -X POST -d "{'maxcall':'5'}"

[Henrikt]

Nice. 

where can i find a guide to setup this API  e.g. change maxcall for ACD 83 to 5

thanks in advance

[Support]

Here: https://api.vodia.com/

[Henrikt]

Thanks

Did you have a guide to make an simple API ?

or

Will it be possible for Vodia to add  a feature in the PBX, so it-s possible to change MaxCalls in the ACD via a ServiceFlag?

[Support]

6 hours ago, Henrikt said:

Did you have a guide to make an simple API ?

We usually make it via the inspect element > Console.

 

6 hours ago, Henrikt said:

Will it be possible for Vodia to add  a feature in the PBX, so it-s possible to change MaxCalls in the ACD via a Service Flag?

Unfortunately, we don't have that functionality.

[Henrikt]

16 hours ago, Support said:

Unfortunately, we don't have that functionality.

No but will it be possible to create this functionality. It will be usefull for all ACD users if they can downgrade the maximum callers in queue on a specific time.