Henrikt Posted June 2, 2021 Report Share Posted June 2, 2021 Hello. I have a customer with a issue againgst to the queue in ACD Are there a way to make a planned Maximum Calls in ACD? so 8.00 - 11.00 am there is 20 in maximum calls and with a serviceflag it change to 10 in maximum calls (11.00 - 12.00), so the supporters can emty the queue before lunch. After lunch the serviceflag change and the maximum calls are 20 again ? If not this is a big wish. Thanks in advance Quote Link to comment Share on other sites More sharing options...
Support Posted June 2, 2021 Report Share Posted June 2, 2021 Hi, This won't happen automatically, but you can manually do that everyday. But again, the calls can't be allocated to specific accounts. It shall be assigned to the PBX as a whole. Quote Link to comment Share on other sites More sharing options...
Henrikt Posted June 2, 2021 Author Report Share Posted June 2, 2021 Thanks for your reply. I know, but i will be a nice feature, if i can change maximum calls in the ACD setup, not the whole pbx with a service flag automatically. Can i change the maximum calls parameter via API ? Then i can create a website, where i can the change maximum calls for a specific time. Quote Link to comment Share on other sites More sharing options...
Support Posted June 2, 2021 Report Share Posted June 2, 2021 API: curl -u admin:password GET -D - http://<PBX_URL_OR_IP_ADDRESS>/rest/domain/<PBX_DOMAIN_NAME_OR_IP>/config -X POST -d "{'max_calls':'444'}" Quote Link to comment Share on other sites More sharing options...
Henrikt Posted June 4, 2021 Author Report Share Posted June 4, 2021 Greate Thanks for quick reply. Is this API for the Max calls i the whole system ? I need the API for Max calls i queue in the ACD Group, so if i have 2 ACD groups i can change ACD 1 to Max 5 calls and ACD 2 to Max 3 calls Quote Link to comment Share on other sites More sharing options...
Support Posted June 4, 2021 Report Share Posted June 4, 2021 API for Max calls in ACD: curl -u admin:pass GET -D - http://<PBX_URL_OR_IP_ADDRESS>/rest/domain/<PBX_DOMAIN_NAME_OR_IP>/user_settings/1000 -X POST -d "{'maxcall':'5'}" Quote Link to comment Share on other sites More sharing options...
Henrikt Posted June 8, 2021 Author Report Share Posted June 8, 2021 Nice. where can i find a guide to setup this API e.g. change maxcall for ACD 83 to 5 thanks in advance Quote Link to comment Share on other sites More sharing options...
Support Posted June 8, 2021 Report Share Posted June 8, 2021 Here: https://api.vodia.com/ Quote Link to comment Share on other sites More sharing options...
Henrikt Posted June 9, 2021 Author Report Share Posted June 9, 2021 Thanks Did you have a guide to make an simple API ? or Will it be possible for Vodia to add a feature in the PBX, so it-s possible to change MaxCalls in the ACD via a ServiceFlag? Quote Link to comment Share on other sites More sharing options...
Support Posted June 9, 2021 Report Share Posted June 9, 2021 6 hours ago, Henrikt said: Did you have a guide to make an simple API ? We usually make it via the inspect element > Console. 6 hours ago, Henrikt said: Will it be possible for Vodia to add a feature in the PBX, so it-s possible to change MaxCalls in the ACD via a Service Flag? Unfortunately, we don't have that functionality. Quote Link to comment Share on other sites More sharing options...
Henrikt Posted June 10, 2021 Author Report Share Posted June 10, 2021 16 hours ago, Support said: Unfortunately, we don't have that functionality. No but will it be possible to create this functionality. It will be usefull for all ACD users if they can downgrade the maximum callers in queue on a specific time. Quote Link to comment Share on other sites More sharing options...
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