Henrikt Posted June 2, 2021 Report Share Posted June 2, 2021 Hello. I have a customer with a issue againgst to the queue in ACD Are there a way to make a planned Maximum Calls in ACD? so 8.00 - 11.00 am there is 20 in maximum calls and with a serviceflag it change to 10 in maximum calls (11.00 - 12.00), so the supporters can emty the queue before lunch. After lunch the serviceflag change and the maximum calls are 20 again ? If not this is a big wish. Thanks in advance Quote Link to comment Share on other sites More sharing options...
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