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Planned Maximum Calls in ACD change by ServiceFlag


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I have a customer with a issue againgst to the queue in ACD

Are there a way to make a planned Maximum Calls in ACD? so 8.00 - 11.00 am there is 20 in maximum calls and with a serviceflag it change to 10 in maximum calls (11.00 - 12.00), so the supporters can emty the queue before lunch. After lunch the serviceflag change and the maximum calls are 20 again ?

If not this is a big wish. Thanks in advance

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Thanks for your reply.

I know, but i will be a nice feature, if i can change maximum calls in the ACD setup, not the whole pbx with a service flag automatically. 

Can i change the maximum calls parameter via API ? Then i can create a website, where i can the change maximum calls for a specific time.

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6 hours ago, Henrikt said:

Did you have a guide to make an simple API ?

We usually make it via the inspect element > Console.


6 hours ago, Henrikt said:

Will it be possible for Vodia to add  a feature in the PBX, so it-s possible to change MaxCalls in the ACD via a Service Flag?

Unfortunately, we don't have that functionality.

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