Voicemail transcription

[Guest guest]

Hi support,

Please help guide me as I'm new to Vodia. I've refer to Vodia document here for the setting : https://doc.vodia.com/docs/voicemailtranscription. 

However I could not receive the transcript output to the extension's email.

Logs from server as per below;

{"lang":"en","secure":"","type":"admin","version":"67.0.5","superadmin":true,"password_policy":"medium","pinlength":4,"allow_empty_passwords":"false","code_rec":"","edit":false,"cuser":"","cdomain":"","luser":"","ldomain":"","country":"","area":"","os":"Debian64","recording":true,"teams":true,"hosted":true,"standby":false,"cdav_scope":"https://www.googleapis.com/auth/carddav","cdav_clientid":"1051189380101-o0gsn0mkuaoh07an1ioemi8evegvch07.apps.googleusercontent.com","cdav_redirect":"urn:ietf:wg:oauth:2.0:oob","crm_public":"","zoho_client_id":"1000.R2IIO7P3HS7C763876QO9B59A39QPH","google_clientid":"","duration":3600,"branding":"","maxring":"60","emergency":"","pwreset":true,"twostep":""}

[Support]

1. Did you configure the settings on google according to our doc and got the API?

2. Do you have the API entered in the speech to text API section?

3. Are you on 67.0.5 and have you hit the "reset" button at the bottom of this page /reg_certificate.htm before trying this?

[liza]

On 7/22/2021 at 9:47 PM, Support said:

1. Did you configure the settings on google according to our doc and got the API?

2. Do you have the API entered in the speech to text API section?

3. Are you on 67.0.5 and have you hit the "reset" button at the bottom of this page /reg_certificate.htm before trying this?

I've refer the steps as per the link : https://doc.vodia.com/docs/voicemailtranscription. Is there any other document required ? please help me share the link for me to refer.

Yes have applied it under Messaging-notification menu at field Google Speech-to-Text. as per link above.

Our Vodia server platform is at version 67.0.5. No, I did not press reset. Is this step required?

 

[Support]

8 hours ago, liza said:

Is this step required?

Yes !

[liza]

Hi support team,

Thank you for the steps. I manage to get the audio transcribed. There is another question, where is the text stored? does it stored in CDR? and how can I configured it to get the transcribed text?

Also, does it support other languages? if yes can guide me document steps to do it?

Thanks

 

[Vodia PBX]

Yes multiple languages are supported, including German, French, Russian, Spanish, Greek and some English accents like UK and AU. The language is the language of the users mailbox. The data is stored along with the meta information about the voicemail in the messages folder, if you want to "dig" it out from there you could rewrite a script from https://doc.vodia.com/docs/shellscripts but it would be better to use the REST API for this purpose.