Jump to content

Voicemail transcription


Guest guest
 Share

Recommended Posts

Guest guest

Hi support,

Please help guide me as I'm new to Vodia. I've refer to Vodia document here for the setting : https://doc.vodia.com/docs/voicemailtranscription

However I could not receive the transcript output to the extension's email.

Logs from server as per below;

{"lang":"en","secure":"","type":"admin","version":"67.0.5","superadmin":true,"password_policy":"medium","pinlength":4,"allow_empty_passwords":"false","code_rec":"","edit":false,"cuser":"","cdomain":"","luser":"","ldomain":"","country":"","area":"","os":"Debian64","recording":true,"teams":true,"hosted":true,"standby":false,"cdav_scope":"https://www.googleapis.com/auth/carddav","cdav_clientid":"1051189380101-o0gsn0mkuaoh07an1ioemi8evegvch07.apps.googleusercontent.com","cdav_redirect":"urn:ietf:wg:oauth:2.0:oob","crm_public":"","zoho_client_id":"1000.R2IIO7P3HS7C763876QO9B59A39QPH","google_clientid":"","duration":3600,"branding":"","maxring":"60","emergency":"","pwreset":true,"twostep":""}
Link to comment
Share on other sites

1. Did you configure the settings on google according to our doc and got the API?

2. Do you have the API entered in the speech to text API section?

3. Are you on 67.0.5 and have you hit the "reset" button at the bottom of this page /reg_certificate.htm before trying this?

Link to comment
Share on other sites

On 7/22/2021 at 9:47 PM, Support said:

1. Did you configure the settings on google according to our doc and got the API?

2. Do you have the API entered in the speech to text API section?

3. Are you on 67.0.5 and have you hit the "reset" button at the bottom of this page /reg_certificate.htm before trying this?

I've refer the steps as per the link https://doc.vodia.com/docs/voicemailtranscription. Is there any other document required ? please help me share the link for me to refer.

Yes have applied it under Messaging-notification menu at field Google Speech-to-Text. as per link above.

Our Vodia server platform is at version 67.0.5. No, I did not press reset. Is this step required?

 

vodia google api.jpg

Link to comment
Share on other sites

Hi support team,

Thank you for the steps. I manage to get the audio transcribed. There is another question, where is the text stored? does it stored in CDR? and how can I configured it to get the transcribed text?

Also, does it support other languages? if yes can guide me document steps to do it?

Thanks

 

Link to comment
Share on other sites

Yes multiple languages are supported, including German, French, Russian, Spanish, Greek and some English accents like UK and AU. The language is the language of the users mailbox. The data is stored along with the meta information about the voicemail in the messages folder, if you want to "dig" it out from there you could rewrite a script from https://doc.vodia.com/docs/shellscripts but it would be better to use the REST API for this purpose. 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...