fred.bloggs Posted August 1, 2021 Report Share Posted August 1, 2021 Version: 67.0.6 (from 26.7.2021) Domain > General Setting > Trust Caller ID --> on Assign cell phone number to an account Assign account to agent group Log in to agent group with account call agent group from cell phone --> call gets never put through and stays in queue forever, non assigned extensions to the agent group rings Temporary solution: log out account from agent group or disable Trust Caller ID How it should be: when calling the extension directly via mobile, the virtual personal assistant should answer when calling the agent group via mobile, the call should be routed to the queue as any other call would Quote Link to comment Share on other sites More sharing options...
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