Guest Choice Posted August 29, 2021 Report Share Posted August 29, 2021 Hello, We just upgraded yesterday from V67 to V68 since that time we have been having issues with users login to the PBX via the web interface and Mobile Apps. We reset the user password , the temporary password filed to update is greyed out, we sent the QR code via email to the user, the Mobile scans the QR and nothing happens. We rollback to the previous version 67 and everything start working fine immediately. we now move the platform back to V68 to investigate the issues. As anyone noticed any similar issues or bugs in the V68? We reset the password for the users from the admin panel, the users are still unable to login using the new passords. We have raised a support ticket but we are still expecting response and like to check if anyone has ay solution fast ! Thanks. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 29, 2021 Report Share Posted August 29, 2021 We are releasing a new Windows app that should fix this issue. In the browser please make sure that the user refreshes the page and clears the cache. Quote Link to comment Share on other sites More sharing options...
Gogsm Posted August 30, 2021 Report Share Posted August 30, 2021 18 hours ago, Vodia PBX said: We are releasing a new Windows app that should fix this issue. In the browser please make sure that the user refreshes the page and clears the cache. Has this been solved. Is it safe to update to V68 or should we wait? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 30, 2021 Report Share Posted August 30, 2021 The Android app is in the review pipeline and Windows will be submitted tomorrow. If you can wait two days, it will make things easier... Quote Link to comment Share on other sites More sharing options...
Gogsm Posted September 1, 2021 Report Share Posted September 1, 2021 On 8/30/2021 at 9:27 PM, Vodia PBX said: The Android app is in the review pipeline and Windows will be submitted tomorrow. If you can wait two days, it will make things easier... Getting this error when picking a call via windows App. V68 and V3.6 Quote Link to comment Share on other sites More sharing options...
execcomm Posted September 1, 2021 Report Share Posted September 1, 2021 I am also experinencing the same problem. But mine is 3.5.3 and the server is 67.0.6. I was working before. Quote Link to comment Share on other sites More sharing options...
anton Posted September 2, 2021 Report Share Posted September 2, 2021 Please update one more time! Starting this version of the app the version you see at the bottom left corner is no longer relevant and will be phased out. The reason for that is we've introduced a new mechanism that matches the version of the PBX to user portal to allow for a better compatibly. Meaning there's no need to worry about having any compatibility issues between PBX and the app, and by simply updating PBX the user portal (web & app) will be updated as well. Quote Link to comment Share on other sites More sharing options...
CTel Posted April 23, 2023 Report Share Posted April 23, 2023 We were using version 68 without any problems, but as soon as we updated to version 69, we started experiencing the same login problems with softphone and apps. Even when users reset the password, the prompt keeps saying "Incorrect password, please try again." Initially, we were unable to log into the admin portal on version 69, but RAW LOGIN enabled me to downgrade the software. However, we are currently stuck with this problem as even going back to version 68 does not work anymore. Any help would be appreciated. We are awaiting to hear from the Vodia Support about our issue but hoping this forum might help, Thanks Quote Link to comment Share on other sites More sharing options...
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