RichardDCG Posted September 6, 2021 Report Share Posted September 6, 2021 I get no audio on the desktop app, but I do if it is on 67.0.4 … the app is a different version depending on what PBX version it is. I have 2 servers, a production and a 'lab'. Both hosted running on Linux. Prod server V67.0.4 Desktop App V3.5.3 Inbound call rings and plays sound (ringing) Lab server V67.0.4 Desktop App V3.5.3 Inbound call rings and plays sound (ringing) Lab server V68.0 Desktop App V3.6.0 Inbound call rings but plays no sound (ringing) Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 6, 2021 Author Report Share Posted September 6, 2021 I can get 2 way audio during the call, just no ringing is played on call initiation. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 6, 2021 Report Share Posted September 6, 2021 Can you check if you selected a device for the ringer (in settings)? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 10, 2021 Author Report Share Posted September 10, 2021 I cant see an option to select anything for ringer ... I am looking under audio? This is only on V68, on the same server if I revert to V67.0.4 it works. The audio settings look the same on both versions. Inbound and outbound audio is fine during the call. If I make a call from the PC it makes a sound. When I receive a call it just shows on screen, no noise. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 20, 2021 Author Report Share Posted September 20, 2021 V68.0.1 now rings .... but there are no other users or park keys in the desktop app or browser, nor can I log out ?? .... or go back to V68.0 - it seems to have gone? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 22, 2021 Report Share Posted September 22, 2021 The ringer selection should now be fixed. Also there was on the same form a glitch that the default IVR language had the wrong text (actually no text). We'll roll it out in the next few days with a 68.0.x build. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 23, 2021 Author Report Share Posted September 23, 2021 ringing on any browser or desktop app is not working. Windows app: ringer path fixed Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 12, 2021 Author Report Share Posted October 12, 2021 V68.0.2 ringing works on most browsers (Firefox is a bit iffy) desktop app does NOT ring at all. We have a number of people who use this app and we cannot upgrade while this does not work. Which is a shame since they have asked for some specific options that now do work in 68.0.2. Ringing would seem to be a standard requirement for a PBX - I cant get the desktop app to ring on any PC. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 14, 2021 Report Share Posted October 14, 2021 The ringer topic was a difficult one, it took many iterations to sort of get this woking on all different platforms (hopefully we should have most of the problems solved in 68.0.2). One important point that makes life easier is to tell the browser to allow audio playback for the user portal, so that all those things we do to allow audio at least after one user interaction are not needed. And the other problem is to clear the cache, which is relatively easy with the browser however the apps don't have such a refresh button. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 14, 2021 Author Report Share Posted October 14, 2021 I have been testing on V68.0.2. The desktop app will not ring. It does ring on V67.0.6. We have a number of clients who use this as their primary phone ... as well as the IOS app (another issue in another forum post).We will most likely lose one of these clients to another provider because the features we need to work are currently not in V67.0.6 (external transfers drop the calls) but do in 68.0.2 ... but the app wont ring and we can logout of the mobile app. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 19, 2021 Author Report Share Posted October 19, 2021 V68.0.3 seems to have resolved the desktop app ringing issue. .. Please don't make any more changes! (yet). Zoiper seems to be the better mobile app at the moment for us as far as managing incoming calls, the vodia mobile app you cant turn off. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 20, 2021 Author Report Share Posted October 20, 2021 spoke too soon.... V68.0.3 1. It seems the desktop and web apps wont ring again if a call is unanswered until it is refreshed/reloaded. Also sending a fax from the apps stops the app from making/taking calls until it's reloaded. SIP phones and the mobile app are ok. 2. BLF function on web/desktop app only shows web/desktop apps (no SIP or mobile devices). BLF on SIP device shows users available even if unregistered. Reverted back to 68.0.2 ... now the desktop app will ring and will do so after a missed call? How are updates being done? 3. Unable to use *93 and *94 in web or desktop app. Ok on SIP phone, Vodia IOS app and Zoiper (not sure about *94 - there is no message played). Quote Link to comment Share on other sites More sharing options...
Brett Davey Posted October 28, 2021 Report Share Posted October 28, 2021 We have now had identified that prior to v68 our IVR custom messages played once(as designed). Since upgrading to v68.0.2 the IVR message is now repeating and there is no option for it to not repeat. Quote Link to comment Share on other sites More sharing options...
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