Jump to content

Queue statistics


Recommended Posts

That is what I use, it doesn't include outbound calls in the Agent Activity Report section of the email for quick monitoring.  It is included in the List of Calls section, but you then need to copy the data to Excel and format to get info.  It would be much quicker to be able to open the email, quickly scan the agents and see who has missed KPI's.  I can instantly see how many calls they have taken but not how many they made.  The client I am looking at is more interested in outbound metrics.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...