RichardDCG Posted February 4, 2022 Report Share Posted February 4, 2022 I am looking at the queue metrics on the windows app that a queue manager would see. Is there somewhere that explains all this? What is the idle time in the queue metrics? I can see ring time, hold time and talk time in seconds seem to match the actual calls. But I can't see what the idle time is telling me... The interaction length looks to be an average time spent on calls? What is the Occupancy line? Quote Link to comment Share on other sites More sharing options...
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