Set call forwarding at a trunk level

[RichardDCG]

PBX V68.0.12

Is it possible to set manual call forwarding to specific numbers at the trunk level?

What I am looking to do is have a standard inbound route to a ring group/queue, and if required to have an option to forward those inbound calls to mobile that is entered as part of the forward process similar to *71.

 

On a similar note, I have noticed on my Grandstream DP752 cordless, that setting call forward (*71) doubles the digits - e.g. forward to 123 is set to 112233.  Doing this on the iphone app seems to be generally ok, but can miss inputs - you need to listen carefully to the digit read out.  You can obviously type in the call forward in the Windows app but not dial it - you get the prompt but nothing is processed?

[RichardDCG]

... actually you cant type it into the Windows app or the web browser.  It does not save on 68.0.10, 68.0.12 or 68.0.14.  The last version was 68.0.8?  Do I need to make a change somewhere?

[Vodia PBX]

There is always the expert mode for routing calls, based on a list of extended regular expressions. Set the "Destination for incoming calls" in the trunk to something like !6171234567!100!f 200 which would mean if the caller-ID (f flag to the rescue) matches 6171234567, route the call to 100, otherwise send everything to 200. Instead of routing based on the From-header you can also route based on the Request-URI (which is actually the default) or the To-header. This way you could break out special numbers. However you could as well just assign DID numbers to the accounts without the need to use extended regular expressions. 

Some devices, including Grandstream, intercept the star codes and to their own stuff with it. That might happen with the *71.

[RichardDCG]

Thanks.  But I am looking for an option to manually set a forward to a number on request.  i.e. while the normal inbound calls ring group/queue.  There are times we want the inbound to go to a mobile instead. This would need to be done at the trunk, and by someone that does not have admin to the PBX.

"including Grandstream, intercept the star codes and to their own stuff with it. That might happen with the *71."  -- The Grandstream UCM uses *71 to call forward as well so I would think unlikely?  It's like it is detected echo DTMF?  The iPhone app also seemed to miss digits, you need to type it reasonably slowly.

 

[Vodia PBX]

If you need time-based redirection, you should use a service flag. For example, you could put it on a BLF for simple control or make it time-based. The redirection in the trunk would not be able to do that, the call has to hit an account first. Queues, ring groups and also extensions are able to redirect calls based on service flags, so that should get you close to where you want to be. 

[Laxie955]

I can tell you what worked for me, what i did was this call forwarding on an iPhone is a straightforward process. Here's how you can do it:-

1. Open the Settings app:- Locate and tap on the Settings app on your iPhone's home screen.

2. Tap on "Phone":- In the Settings menu, scroll down and tap on the "Phone" option.

3. Select "Call Forwarding":- Within the Phone settings, look for the "Call Forwarding" option and tap on it.

4. Toggle on Call Forwarding:- You'll see a toggle switch next to "Call Forwarding." Tap on it to turn it on.

5. Enter the phone number to forward calls to:- Once you've turned on call forwarding, you'll be prompted to enter the number to which you want calls forwarded. Enter the full phone number, including the country code if necessary.

6. Wait for confirmation:- After entering the forwarding number, wait for a confirmation message or sound to indicate that call forwarding has been activated successfully.

Follow for more details instruction below.

 

[Vernon]

On 5/4/2022 at 6:12 PM, RichardDCG said:

Thanks.  But I am looking for an option to manually set a forward to a number on request.  i.e. while the normal inbound calls ring group/queue.  There are times we want the inbound to go to a mobile instead. This would need to be done at the trunk, and by someone that does not have admin to the PBX.

I think the easiest way would probably be through service flags, if the number you are forwarding to is static each time you could create a manual service flag for this condition but your trouble will be managing it remotely. The next easiest option is to register a softphone client, if possible, and to dial the manual service flag to trigger this forwarding rule.

Doing the redirects on the trunk level is something only an admin should have access to, try to utilize the other system features.

If the forwarding number changes from time to time, you can still use the softphone to redirect to your desired destination by have the service flag redirected to the soft phone extension and then using *71 call forward all to set the destination.

Just a few ideas, hope that helps.

I just realized this is a super old post. Sorry! Hope this helps for future viewers!

[RichardDCG]

we ended up using a star code in the dial plan to allow us to forward at the exchange direct.