mskenderian Posted November 24, 2022 Report Share Posted November 24, 2022 There are two different companies, CompanyA and CompanyB. There are total of 6 users. They have 6 phones, they want Line1 on all the phones to be CompanyA and they want Line2 on all the phones to be CompanyB. Outgoing calls shuold display the correct CallerID depending on which Line the user picks. As far as incoming calls, it should ring on the correct line, depending on which DID was called. How would I be able to set this up? Also how would i handle transfers? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 25, 2022 Report Share Posted November 25, 2022 I would just put them into one tenant. There is no point making this too complicated. Then they can use the group functions to make sure to answer the calls properly. Quote Link to comment Share on other sites More sharing options...
mskenderian Posted November 25, 2022 Author Report Share Posted November 25, 2022 The problem iam facing if they answer line2 and then transfer to ext 102, line 1 would ring. Not line2 on ext 102. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 28, 2022 Report Share Posted November 28, 2022 if they were a single tenant then you could use ring groups and the group name to distinguish inbound calls for answering as the correct company. Dialling out (I assume you want to dial out as either company from the same phone) you could do this with dialling rules.. transferring is then just a standard transfer between extensions. Quote Link to comment Share on other sites More sharing options...
mskenderian Posted November 28, 2022 Author Report Share Posted November 28, 2022 The issue I have is not the inbound of outbound. Transferring a call from 101 on line 2 to 105, goes the line 1 on ext 105. Now the 105 agent thinks the caller is for companyA and not companyB Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 28, 2022 Report Share Posted November 28, 2022 As a single tenant using ring groups would there be a 'second line'? Quote Link to comment Share on other sites More sharing options...
mskenderian Posted November 28, 2022 Author Report Share Posted November 28, 2022 Yes, i was planning on making two ring groups, one for each Company Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 28, 2022 Report Share Posted November 28, 2022 Are you doing blind transfers? Attended transfers you could announce the company called. Does using Group Name as the From header in the group help? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.