RichardDCG Posted March 13 Report Share Posted March 13 When I set ext. to MAC provision, not timer is set. Inbound calls to queue does not ring any agent - phone or app. Registered as a missed call (hung up while ringing), it shows a little red icon on the queue ext. in the app but no call comes through… Queue metrics don't refresh in app, need to make another selection then back No indication after pressing save that anything has happened – used to green tick or say ‘saved’ top right… Quote Link to comment Share on other sites More sharing options...
Vodia Support EU Posted March 13 Report Share Posted March 13 Hello RichardDCG, Please check if the agents are logged in the queue. It is also important that devices and/or apps are registered. The extension should be programmed as "Call queue Agent" under "Extension feature set". Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 13 Report Share Posted March 13 We are changing the way to manage MAC addresses because of the IPEI addition. Plus it always made sense to manage devices independently from extensions. If there are a lot of extensions, it turns out its with the current 69.0.3 a little bit clumsy to access a single MAC quickly, we'll have to come up with something better. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 14 Author Report Share Posted March 14 I found the agent extension ... are they the same (function and cost) as a regular extension? Is there supposed to be a timer for MAC provisioning? There is still a setting for it (Duration for opening extensions for MAC-based provisioning)but no timer is it when you make that selection in the ext. .. Is there a way to refresh queue metrics in real time without having to change filters? .... I tend to rely on the confirmation that something is saved, this seems to not be working. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted Monday at 04:46 AM Author Report Share Posted Monday at 04:46 AM On 3/14/2023 at 12:22 PM, RichardDCG said: I found the agent extension ... are they the same (function and cost) as a regular extension? What additional functionality is there to justify the increase in cost of the Agent Extension? We use call queues a lot in our configs, we will need to explain to our clients the increases... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted 11 hours ago Report Share Posted 11 hours ago It is less about the agents but more about the queues. The queues are about the caller experience and the reporting. It is not a dramatic price difference, and it helps keeping the other prices stable while many other cloud services are currently significantly increasing prices. Quote Link to comment Share on other sites More sharing options...
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