RichardDCG Posted March 13, 2023 Report Share Posted March 13, 2023 When I set ext. to MAC provision, not timer is set. Inbound calls to queue does not ring any agent - phone or app. Registered as a missed call (hung up while ringing), it shows a little red icon on the queue ext. in the app but no call comes through… Queue metrics don't refresh in app, need to make another selection then back No indication after pressing save that anything has happened – used to green tick or say ‘saved’ top right… Quote Link to comment Share on other sites More sharing options...
Vodia Support EU Posted March 13, 2023 Report Share Posted March 13, 2023 Hello RichardDCG, Please check if the agents are logged in the queue. It is also important that devices and/or apps are registered. The extension should be programmed as "Call queue Agent" under "Extension feature set". Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 13, 2023 Report Share Posted March 13, 2023 We are changing the way to manage MAC addresses because of the IPEI addition. Plus it always made sense to manage devices independently from extensions. If there are a lot of extensions, it turns out its with the current 69.0.3 a little bit clumsy to access a single MAC quickly, we'll have to come up with something better. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 14, 2023 Author Report Share Posted March 14, 2023 I found the agent extension ... are they the same (function and cost) as a regular extension? Is there supposed to be a timer for MAC provisioning? There is still a setting for it (Duration for opening extensions for MAC-based provisioning)but no timer is it when you make that selection in the ext. .. Is there a way to refresh queue metrics in real time without having to change filters? .... I tend to rely on the confirmation that something is saved, this seems to not be working. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 27, 2023 Author Report Share Posted March 27, 2023 On 3/14/2023 at 12:22 PM, RichardDCG said: I found the agent extension ... are they the same (function and cost) as a regular extension? What additional functionality is there to justify the increase in cost of the Agent Extension? We use call queues a lot in our configs, we will need to explain to our clients the increases... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 30, 2023 Report Share Posted March 30, 2023 It is less about the agents but more about the queues. The queues are about the caller experience and the reporting. It is not a dramatic price difference, and it helps keeping the other prices stable while many other cloud services are currently significantly increasing prices. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 31, 2023 Author Report Share Posted March 31, 2023 if you have a few hundred agents it is a significant increase... we are looking to bring on a couple of groups with over 100 users. If we quote on the V68 pricing we get stung on the V69 update. So far I cant see any difference in the reporting between V68 and V69. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 31, 2023 Report Share Posted March 31, 2023 If you are on a license type that does not differentiate extension types (like all prepaid licenses), the extension type for agents does not have a different price tag. Only if the license type permits other types like hotel rooms, the flip side is that agents will be more expensive than a regular extension. If you want to keep everything the same price like we had before, just use the license that does not differentiate extension types. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 31, 2023 Author Report Share Posted March 31, 2023 where can I get that pricing? We are using the multi tenant install and I would imagine would like the potential to add hotels to our portfolio .... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 31, 2023 Report Share Posted March 31, 2023 8 minutes ago, RichardDCG said: where can I get that pricing? Well who ever gave you the current pricing that you have ... Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 31, 2023 Author Report Share Posted March 31, 2023 given this is a multi tenant install, where can I get information on a 'prepaid option'? All I can find is single business. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 31, 2023 Report Share Posted March 31, 2023 1 hour ago, RichardDCG said: given this is a multi tenant install, where can I get information on a 'prepaid option'? All I can find is single business. Well "hosted" is post-paid, and everything else is pre-paid, including standard, pro and enterprise licenses. Technically they can also have multiple tenants in enterprise so that is why multi-tenant is not so much the point. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 31, 2023 Author Report Share Posted March 31, 2023 ok. This is a multi tenant on AWS, is this an option with prepaid? If that is not possible then the solution to 'keep everything the same like we had before' is not realistic. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 31, 2023 Report Share Posted March 31, 2023 15 minutes ago, RichardDCG said: ok. This is a multi tenant on AWS, is this an option with prepaid? If that is not possible then the solution to 'keep everything the same like we had before' is not realistic. Prepaid does not differentiate between extension types (at least today). With postpaid you have the option to have one price for all extensions or different prices for different extension types (at least today). So if you have lots of agents, it probably makes sense to choose the one-for-all option, and you can still do it post-paid. Quote Link to comment Share on other sites More sharing options...
Fanextech Posted April 27, 2023 Report Share Posted April 27, 2023 Multiple isuess with 69.0.3 version. When calling a tenant Voicemail will not pick up and call will get stuck and no other call can come thru. Software keeps login in and out, so wathever you are working on doens't get save, some clients ramdomly droping calls. I got look out for the day when upgrade it to 69 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 27, 2023 Report Share Posted April 27, 2023 2 hours ago, Fanextech said: When calling a tenant Voicemail will not pick up and call will get stuck and no other call can come thru. Software keeps login in and out, so wathever you are working on doens't get save, some clients ramdomly droping calls. Can you provide a little more context? So you mean when an agent is stuck in a call with the mailbox, that agent does not receive any more calls? How does the agent call the voicemail? The login and logout is that on mobile devices? If calls get dropped that does sound like problems with connectivity? You can as well open a ticket about this, especially if there is sensitive information that should not be publicly visible. Quote Link to comment Share on other sites More sharing options...
Vodia Support EU Posted April 27, 2023 Report Share Posted April 27, 2023 Hello Fanexzech, Thank you for talking to me on the phone and I think we were able to solve the problem. Quote Link to comment Share on other sites More sharing options...
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