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interesting queue scenerio


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so a agent apparently did not log out and instead on their polycom phone they forwarded the phone back to the same agent group, thus creating a loop.

 

pbxnsip was nice enough not to crash! however the interesting thing is calls remained connected. inside the queue there were no calls obviously. but in the system status there were calls IDLE to the extension of the queue.

 

thought it was interesting, and possibly a problem. technically the scenario was bad and pbxnsip handled it well. but it might be best in a loop/race condition to just kill the call.

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so a agent apparently did not log out and instead on their polycom phone they forwarded the phone back to the same agent group, thus creating a loop.

 

pbxnsip was nice enough not to crash! however the interesting thing is calls remained connected. inside the queue there were no calls obviously. but in the system status there were calls IDLE to the extension of the queue.

 

thought it was interesting, and possibly a problem. technically the scenario was bad and pbxnsip handled it well. but it might be best in a loop/race condition to just kill the call.

 

The PBX has a loop counter. If that exceeds a value (I think default is something like 10) then the call is treated as unroutable. That is good for the PBX health!

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