pbxuser911 Posted January 6, 2009 Report Share Posted January 6, 2009 When i set up an agent group i want the option that after 1 minute or 2 minutes or 45 seconds, the call should get transferred to another extension which is the mailbox, (would be nice to have a mail box for a agent group etc) where do i set that? if i set any of the: After hearing ringback for (s) ... ... include the following additional agents (e.g. "41 42 43"): After hearing ringback for (s) ... ... redirect the call to the destination (e.g. "73"): If the caller already waited longer than (s) ... ... redirect to the destination (e.g. "73"): the call doesnt get transferred while its in the que after setting it to 45 seconds Quote Link to comment Share on other sites More sharing options...
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