CyberNETicos Posted July 10, 2007 Report Share Posted July 10, 2007 Hello, I use the autoattendant for my trunk. When a user enters an extension, there is no ringing tone, nor music while the call gets transffered. It's just dead silence until either the extension picks up or voicemail picks up (could be up to 30 seconds) . Half of my customers hang up thinking there is a problem with the phone system. Also, similarly happens when an extension dials another extension. There is no ringtone, just dead silence, until the person or voicemail picks up. ? Any idea why this could happen ? What do you need to troubleshoot ? Quote Link to comment Share on other sites More sharing options...
CyberNETicos Posted July 10, 2007 Author Report Share Posted July 10, 2007 Ok ! I figured out what the problema was ! I use the spanish Default IVR. I was also selecting Spanish as the Tone Language. ?WHAT THE HECK IS TONE LANGUAGE? Well, that's what I started asking myself before I realized that each language also has a set of tones (ring tones) asociated with it, correct? So I Spanish does not have one setup, or maybe switching to it has a bug. If Tone language is indeed the tones asociated with a language pack, I suggest naming that RingTone Set, and not asociating it with a language, unless for some geographic regions there are different tones. If that's the case, then please include the english tone set for spanish also Thanks guys, I am once again a happy user. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 10, 2007 Report Share Posted July 10, 2007 Well, the "tone" language is for the ringback tone and the busy tone. This might differ from the "spoken" language, e.g. when you use US English for voice and UK for ringback. That's why... Quote Link to comment Share on other sites More sharing options...
andy Posted December 21, 2007 Report Share Posted December 21, 2007 Problem not really solved. I have the same problem. There is no ringtone on the caller's side upon a transfer from the auto attendant, even though the called phone is ringing. This causes many callers to hang up because they assume their connection got lost somehow. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 22, 2007 Report Share Posted December 22, 2007 There is no ringtone on the caller's side upon a transfer from the auto attendant, even though the called phone is ringing. What kind of transfer? A redirect? Or a transfer initiated from another phone after the call was connected? Quote Link to comment Share on other sites More sharing options...
andy Posted December 29, 2007 Report Share Posted December 29, 2007 What kind of transfer? A redirect? Or a transfer initiated from another phone after the call was connected? Upon a redirect, that is once a caller is dialing an optional number through the Direct Destination feature. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 29, 2007 Report Share Posted December 29, 2007 Well, if that number is external the audio depends on what the carrier is sending. When putting an internal number, the call should play ringback as soon as the PBX received a 18x code from the device. That is where the "comfort" noise comes into the game. Comfort means that the PBX or the carrier sends some decent noise to indicate that the channel is still engaged. Quote Link to comment Share on other sites More sharing options...
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