Friedom-Tech Posted February 5, 2009 Report Share Posted February 5, 2009 HI; i am using a PRI card with pbxnsip latest version but i have an issue where a caller calls in and does not hear any audio untill the caller picks up or it goes to voicemail...im assuming it is not playing the ringback tone but i checked the audio folder and the ringback.wav file is there. pls advise asap as clients are hanging up the phone because they think it is not going through Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 5, 2009 Report Share Posted February 5, 2009 i am using a PRI card with pbxnsip latest version but i have an issue where a caller calls in and does not hear any audio untill the caller picks up or it goes to voicemail...im assuming it is not playing the ringback tone but i checked the audio folder and the ringback.wav file is there. Some trunks cannot deal with early media. Check if you have the flag "Ringback" set to "Message 180". You can easily see if the PBX sends media by using Wireshark. That should further help to nail the problem. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted February 5, 2009 Author Report Share Posted February 5, 2009 Some trunks cannot deal with early media. Check if you have the flag "Ringback" set to "Message 180". You can easily see if the PBX sends media by using Wireshark. That should further help to nail the problem. Hi; it was using Message 180 at first but even after i changed to media it still didnt work!! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 5, 2009 Report Share Posted February 5, 2009 Hi; it was using Message 180 at first but even after i changed to media it still didnt work!! Looks like you need Wireshark to see what is going on. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted February 6, 2009 Author Report Share Posted February 6, 2009 Looks like you need Wireshark to see what is going on. I dont think it is a wireshark issue as the logfile does not show that it is playin Ringback.wav...i will show below the logfile. 5] 2009/02/05 09:18:47: Identify trunk (IP address and DID match) 2 [7] 2009/02/05 09:18:47: Set packet length to 20 [6] 2009/02/05 09:18:47: Sending RTP for e74464f9-f38f-11dd-bf57-d03f7f763324@pbx#ae480c5bb3 to 10.0.10.16:14010 [5] 2009/02/05 09:18:47: Trunk T1 sends call to 8401 in domain localhost [7] 2009/02/05 09:18:47: Attendant: Calling extension 8401 [7] 2009/02/05 09:18:47: Set packet length to 20 [7] 2009/02/05 09:18:47: Call e05e8ec6@pbx#3380: Clear last request I HAVE LOOKED AT OTHER PBX'S AND THEY SHOW THE FOLLOWING LINE WHICH THIS PBX IS NOT SHOWING [8] 2009/02/05 09:20:32: Play audio_en/ringback.wav why would my phone system stop playing this back? system files corrupted? pls advise asap thank you Quote Link to comment Share on other sites More sharing options...
hosted Posted February 6, 2009 Report Share Posted February 6, 2009 make sure you downloaded: http://pbxnsip.com/download/audio_moh_30.zip and http://pbxnsip.com/download/audio_en_30.zip are you using the NETBORDER product? or a gateway? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 6, 2009 Report Share Posted February 6, 2009 I dont think it is a wireshark issue as the logfile does not show that it is playin Ringback.wav...i will show below the logfile. 5] 2009/02/05 09:18:47: Identify trunk (IP address and DID match) 2 [7] 2009/02/05 09:18:47: Set packet length to 20 [6] 2009/02/05 09:18:47: Sending RTP for e74464f9-f38f-11dd-bf57-d03f7f763324@pbx#ae480c5bb3 to 10.0.10.16:14010 [5] 2009/02/05 09:18:47: Trunk T1 sends call to 8401 in domain localhost [7] 2009/02/05 09:18:47: Attendant: Calling extension 8401 [7] 2009/02/05 09:18:47: Set packet length to 20 [7] 2009/02/05 09:18:47: Call e05e8ec6@pbx#3380: Clear last request I HAVE LOOKED AT OTHER PBX'S AND THEY SHOW THE FOLLOWING LINE WHICH THIS PBX IS NOT SHOWING [8] 2009/02/05 09:20:32: Play audio_en/ringback.wav why would my phone system stop playing this back? system files corrupted? Well, the reason could be that the system is not supposed to signal that the other side is actually ringing. Or something simple like the log level is set to 7 and the PBX would not show a message on log level 8. I assume the file is in the file system. Corrupy file systems are pretty low probability these days. It could be really something that the phone is really not ringing or that the PBX does not know about it. A Wireshark trace from the PBX server will show this. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted February 6, 2009 Author Report Share Posted February 6, 2009 make sure you downloaded: http://pbxnsip.com/download/audio_moh_30.zip and http://pbxnsip.com/download/audio_en_30.zip are you using the NETBORDER product? or a gateway? i had those folders in there but redownloaded them just incase. the system has also been working for months untill a few days ago....i am using the Netborder Gateway with a Sangoma card. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted February 6, 2009 Author Report Share Posted February 6, 2009 Well, the reason could be that the system is not supposed to signal that the other side is actually ringing. Or something simple like the log level is set to 7 and the PBX would not show a message on log level 8. I assume the file is in the file system. Corrupy file systems are pretty low probability these days. It could be really something that the phone is really not ringing or that the PBX does not know about it. A Wireshark trace from the PBX server will show this. im sorry but im not understanding what you are saying. the log level on both pbx's are set with exactly the same settings and when i look in the list of active calls i see the incoming call and once the person picks up audio both ways is fine.... please advise exactly what you want me to do to further troubleshoot this. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted February 6, 2009 Author Report Share Posted February 6, 2009 im sorry but im not understanding what you are saying. the log level on both pbx's are set with exactly the same settings and when i look in the list of active calls i see the incoming call and once the person picks up audio both ways is fine.... please advise exactly what you want me to do to further troubleshoot this. im looking in the log now and for some reason now i see that it is playing rinback.wav...could this be an issue with my sangoma card? Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted February 6, 2009 Author Report Share Posted February 6, 2009 please see attached wireshark trace....im trying to attach it!!!!doesnt allow me to!!! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 6, 2009 Report Share Posted February 6, 2009 please see attached wireshark trace....im trying to attach it!!!!doesnt allow me to!!! Send an email to support@pbxnsip.com... Quote Link to comment Share on other sites More sharing options...
pbx support Posted February 6, 2009 Report Share Posted February 6, 2009 Send an email to support@pbxnsip.com... .. with the wireshark trace Quote Link to comment Share on other sites More sharing options...
hosted Posted February 7, 2009 Report Share Posted February 7, 2009 please see attached wireshark trace....im trying to attach it!!!!doesnt allow me to!!! if you have the trunk set to 180 ringback it technically should not be playing the .wav file.. odd Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted February 8, 2009 Author Report Share Posted February 8, 2009 .. with the wireshark trace done. please advise asap pls Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted February 9, 2009 Author Report Share Posted February 9, 2009 done. please advise asap pls this is still an open issue which is obviously an emergency as far as the client is concerned...they have clients hanging up all day frustrated that calls are not getting through. can you please advise exactly what info you need from me... thank you; Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted February 19, 2009 Author Report Share Posted February 19, 2009 this is still an open issue which is obviously an emergency as far as the client is concerned...they have clients hanging up all day frustrated that calls are not getting through. can you please advise exactly what info you need from me... thank you; Hi; this was fixed by Sangoma. thank you for all your help Quote Link to comment Share on other sites More sharing options...
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