hosted Posted February 6, 2009 Report Share Posted February 6, 2009 so if an agent leaves their desk and does NOT log out.. calls will still ring their phone for 2 minutes which then the system timer hangs up on the call.. this is bad. dropping customer calls. yes the agent is bad also. Can there be a setting that says after X seconds of ringing put the caller back in queue (priority call) and log the agent off? that way the customer gets the next agent in line. I see the downside now the agent comes back and they dont know they are logged in.. It would be better IMO to have this setting as an option. I prefer customers to be happy and fire the agent Quote Link to comment Share on other sites More sharing options...
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