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REMOTE PHONE WONT REGISTER

Friedom-Tech

By Friedom-Tech
in Polycom Phones

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Vodia PBX Grand Master

Vodia PBX

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for some reason i am getting the following error when trying to provision the phone remotely!!

 

0101015549|copy |3|00|tftpLib error: tftp transfer failed: error 0x4b0008

0101015549|copy |4|00|Download of '2345-11402-001.bootrom.ld' FAILED on attempt 1

 

For remote devices, you usually have to use HTTP because TFTP is not a very NAT-friendly protocol. See http://wiki.pbxnsip.com/index.php/Polycom#...ng_Provisioning on how to do that.

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Friedom-Tech Newbie

Friedom-Tech

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For remote devices, you usually have to use HTTP because TFTP is not a very NAT-friendly protocol. See http://wiki.pbxnsip.com/index.php/Polycom#...ng_Provisioning on how to do that.

 

 

tried that....see below

 

0101022459|so |3|00|Platform: Model=SoundPoint IP 430, Assembly=2345-11402-001 Rev=C

0101022459|so |3|00|Platform: Board=2345-11402-001 1

0101022459|so |3|00|Platform: MAC=0004f21dcb28, IP=Resolving, Subnet Mask=Resolving

0101022459|so |3|00|Platform: BootBlock=2.8.1 (11402_001) 02-May-08 14:04

0101022459|so |3|00|Application, main: Label=BOOT, Version=4.1.2.0037 11-Aug-08 16:40

0101022459|so |3|00|Application, main: P/N=3150-11069-412

0101022459|app1 |4|00|Initial log entry.

0101022500|so |3|00|Link status is Net up Speed 100 full Duplex, PC up Speed 100 full Duplex.

0101022507|cdp |3|00|CDP did not receive a response from a switch. Disabling CDP.

0101022522|app1 |3|00|DNS resolver servers are '167.206.254.2' '167.206.254.1'

0101022522|app1 |3|00|DNS resolver search domain is ''

0101022522|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=192.168.116.107:ffffff00:15180:12 h=67.221.4.214 g=192.168.116.1 u=501 pw=**** f=0x40 tn=Circ

0101022522|app1 |3|00|Bootline: aIP

0101022522|app1 |3|00|DHCP returned result 0x187 from server 192.168.116.1.

0101022522|app1 |3|00| Phone IP address is 192.168.116.107.

0101022522|app1 |3|00| Subnet mask is 255.255.255.0.

0101022522|app1 |3|00| Gateway address is 192.168.116.1.

0101022522|app1 |3|00| DNS server is 167.206.254.2.

0101022522|app1 |3|00| DNS alternate server is 167.206.254.1.

0101022522|cfg |3|00|Beginning to provision phone

0101022522|dns |3|00|DNS lookup for 'pbxny.domainname.com'(67.221.4.214) TTL=618

0101022522|copy |3|00|'http://501:****@pbxny.domainname.com/2345-11402-001.bootrom.ld' from 'pbxny.domain name.com(67.221.4.214)'

0101022522|cfg |3|00|Image 2345-11402-001.bootrom.ld has not changed

0101022522|copy |3|00|buffered_write: transfer Terminated on entry. Return 0

0101022522|copy |3|00|Download of '2345-11402-001.bootrom.ld' succeeded on attempt 1 (addr 1 of 1)

0101022522|cfg |3|00|Downloaded bootROM is identical to current version 4.1.2

0101022523|copy |3|00|'http://501:****@pbxny.domainname.com/0004f21dcb28.cfg' from 'pbxny.domainname(ip address)'

0101022523|copy |3|00|Download of '0004f21dcb28.cfg' succeeded on attempt 1 (addr 1 of 1)

0101022523|copy |3|00|'http://501:****@pbxny."domainname".com/2345-11402-001.sip.ld' from 'pbxny.domainname.com(ip address)'

0101022523|cfg |3|00|Image 2345-11402-001.sip.ld has not changed

0101022523|copy |3|00|buffered_write: transfer Terminated on entry. Return 0

0101022523|copy |3|00|Download of '2345-11402-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)

0101022523|cfg |3|00|Downloaded application image is identical to current version

0101022523|cfg |3|00|Phone successfully provisioned

0101022523|app1 |3|00|Application, load: Type=SIP, Version=3.1.1.0137 06-Nov-08 16:16

0101022527|app1 |4|00|Loaded application sip.ld successfully, errors 0x0.

0101022527|app1 |6|00|Uploading boot log, time is MON JAN 01 02:25:27 2001

 

[7] 2009/02/06 15:28:34: Close TFTP port 4833

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hosted Newbie

hosted

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for some reason i am getting the following error when trying to provision the phone remotely!!

 

 

0101015549|copy |3|00|tftpLib error: tftp transfer failed: error 0x4b0008

0101015549|copy |4|00|Download of '2345-11402-001.bootrom.ld' FAILED on attempt 1

 

 

this error is normal, i though. if that bootrom already exists on the polycom it will cancel the download. so it doesnt need to download it.

 

if you are at the location of the remote user open a DOS prompt and try to tftp the file to your laptop. this will tell if it its a NAT problem.

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Friedom-Tech Newbie

Friedom-Tech

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this error is normal, i though. if that bootrom already exists on the polycom it will cancel the download. so it doesnt need to download it.

 

if you are at the location of the remote user open a DOS prompt and try to tftp the file to your laptop. this will tell if it its a NAT problem.

 

Hi how do i do that?

 

is the problem with NAT on the remote phones end or on the Phone System end?

 

please advise asap as i am going out of the country this week and need this to be working before i leave!

 

thank you

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Friedom-Tech Newbie

Friedom-Tech

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Hi how do i do that?

 

is the problem with NAT on the remote phones end or on the Phone System end?

 

please advise asap as i am going out of the country this week and need this to be working before i leave!

 

thank you

 

Can anyone help me with this????

 

i also see the following in the log

 

[6] 2009/02/09 15:00:40: PnP: Receive 0004f21d3130-app.log:

0207161244|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0207161404|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209073547|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209083507|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209090729|net |4|02|rtosNetwork: netwTask() - Can't find associated CCB!

0209093821|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209094520|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209094700|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209095631|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209101004|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209101035|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209102439|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209102619|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209102720|net |4|02|rtosNetwork: netwTask() - Can't find associated CCB!

0209102722|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209103221|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209103351|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209103539|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209103609|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209104513|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209104535|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209104656|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209110530|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209114549|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209114618|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209115023|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209115223|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209115846|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209120543|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209120639|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209120946|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209121936|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209122458|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209123934|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209131901|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209131953|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209132208|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209132631|net |4|02|rtosNetwork: netwTask() - Can't find associated CCB!

0209140919|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209141727|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209142953|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209143052|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209143407|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

0209145636|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

 

 

please advise ASAP

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pbx support Newbie

pbx support

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Did you check what is set as the outbound proxy on the Polycom phone? (Maybe it is set to 'localhost')

 

Can anyone help me with this????

 

i also see the following in the log

 

[6] 2009/02/09 15:00:40: PnP: Receive 0004f21d3130-app.log:

0209145636|sip |4|02|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'localhost' found no records

 

 

please advise ASAP

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hosted Newbie

hosted

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if you are using PNP configuration from pbxnsip... do not set your domain to localhost.

 

set it to the Internal/External IP of the PBX.. If you are using PNP configuration and the PBX is on an internal IP you will have to go to the WEB page of the phone and configure it manually for the External IP for all remote IP Phones.

 

It would be nice if pbxnsip had a field to specifiy if the phone is internal or external to properly build the PNP tftp files... :)

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Vodia PBX Grand Master

Vodia PBX

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It would be nice if pbxnsip had a field to specifiy if the phone is internal or external to properly build the PNP tftp files... :)

 

Nono. The PBX must find that out automatically, and it is possible. The routing table of the PBX make that possible.

 

I believe in this current case there must be something wrong with the setup. We are trying to get a login and find out what the problem is.

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