Queue Manager doesn't work any longer

[MichaelW]

There is an option to add a user as a queue manager, before we upgraded to 3.3.2.3181 I think it was called something else like Moniter this queue. Anyone who had this access previously can monitor the queue. However, I am not able to dis-allow users who had this ability, and I am not able to allow others to monitor the queue (or change who monitors).

 

This is starting to become a problem since we have more users working from home and need to know what is going on.

 

Thanks!!

[Vodia PBX]

There is an option to add a user as a queue manager, before we upgraded to 3.3.2.3181 I think it was called something else like Moniter this queue. Anyone who had this access previously can monitor the queue. However, I am not able to dis-allow users who had this ability, and I am not able to allow others to monitor the queue (or change who monitors).

 

This is starting to become a problem since we have more users working from home and need to know what is going on.

 

you mean the setting cannot be changed any more? Or do you not see the groups when the user logs in?

[MichaelW]

you mean the setting cannot be changed any more? Or do you not see the groups when the user logs in?

 

Both! For instance I am able to monitor Agent Group 750 and 751, this has been set forever. When I go into AG 750 and 751, my ext 208 is not setup to be the Queue Manager so if I wanted to take this ability away from my ext then I can't.

 

Also when I put new ext's in as the Queue Manager and then login as them go to status it does not give them the ability to monitor those Agent Groups. So yes both.

 

Thanks!!

[pbx support]

Both! For instance I am able to monitor Agent Group 750 and 751, this has been set forever. When I go into AG 750 and 751, my ext 208 is not setup to be the Queue Manager so if I wanted to take this ability away from my ext then I can't.

 

Also when I put new ext's in as the Queue Manager and then login as them go to status it does not give them the ability to monitor those Agent Groups. So yes both.

 

Thanks!!

 

 

There should be a setting on the extension (208 in your case), called "Show following ACD queues:". Try putting 750 and 751 there and see now you will see the queues when you login as 208.