Jump to content

Message Waiting Indicator Intermittently Working


jholland
 Share

Recommended Posts

Having an issue on version 1.5.6 version and Polycom phones on 1.6.7 firmware version with the MWI intermittently not working. Examples are person is left a new voicemail and the light does not activate, or person doesn't have a new message and the light still blinks and can't be cleared without a hard reset. Has anyone experienced an issue with this and what would the fix be?

Link to comment
Share on other sites

If they share mailboxes then they receive MWI indications from both the individual and the shared mailbox. I think that could explain why the phone "mixes" the status messages.

 

Workaround could be to disable the personal mailbox or ask them to dial into the shared mailbox and enter the PIN for the shared mailbox (no MWI for the shared mailbox).

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...