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Message Waiting Indicator Intermittently Working


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Having an issue on version 1.5.6 version and Polycom phones on 1.6.7 firmware version with the MWI intermittently not working. Examples are person is left a new voicemail and the light does not activate, or person doesn't have a new message and the light still blinks and can't be cleared without a hard reset. Has anyone experienced an issue with this and what would the fix be?

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If they share mailboxes then they receive MWI indications from both the individual and the shared mailbox. I think that could explain why the phone "mixes" the status messages.


Workaround could be to disable the personal mailbox or ask them to dial into the shared mailbox and enter the PIN for the shared mailbox (no MWI for the shared mailbox).

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