jholland Posted August 16, 2007 Report Share Posted August 16, 2007 Having an issue on version 1.5.6 version and Polycom phones on 1.6.7 firmware version with the MWI intermittently not working. Examples are person is left a new voicemail and the light does not activate, or person doesn't have a new message and the light still blinks and can't be cleared without a hard reset. Has anyone experienced an issue with this and what would the fix be? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 16, 2007 Report Share Posted August 16, 2007 This can happen if there are more than one phones registered to the same account and one account does not subscribe to the MWI state. Are the registrations stable? Quote Link to comment Share on other sites More sharing options...
ap_6200 Posted August 16, 2007 Report Share Posted August 16, 2007 This can happen if there are more than one phones registered to the same account and one account does not subscribe to the MWI state. Are the registrations stable? I am having the same issue - All accounts subscribe to the MWI state, and the registrations are stable Quote Link to comment Share on other sites More sharing options...
jholland Posted August 18, 2007 Author Report Share Posted August 18, 2007 Each account under the Domain only has one registration under it. The only thing that is enabled is for other extension to share invidual mailboxes. (Allow access) Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 20, 2007 Report Share Posted August 20, 2007 If they share mailboxes then they receive MWI indications from both the individual and the shared mailbox. I think that could explain why the phone "mixes" the status messages. Workaround could be to disable the personal mailbox or ask them to dial into the shared mailbox and enter the PIN for the shared mailbox (no MWI for the shared mailbox). Quote Link to comment Share on other sites More sharing options...
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