Bill H Posted September 6, 2007 Report Share Posted September 6, 2007 My question: If I have 20 extensions in an ACD Group and I use 2/10 for the Call Rate Limitation in what order or method does the PBX distribute the calls? Does it select random extensions from the group? Does it review past activity on an extension to set its order? Thanks, Bill Hayhurst Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 6, 2007 Report Share Posted September 6, 2007 2/10 means that two agents are added to the list of ringing agents every ten seconds. The selection is random - amongst the agents that are not having a phone conversation on the PBX or are in the "recovery time". Quote Link to comment Share on other sites More sharing options...
hosted Posted September 8, 2007 Report Share Posted September 8, 2007 Least Idle is VERY much needed Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 9, 2007 Report Share Posted September 9, 2007 Least idle?? Most idle would be my guess. Or stuff like LIFO. Quote Link to comment Share on other sites More sharing options...
hosted Posted September 9, 2007 Report Share Posted September 9, 2007 yes.. oops Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 9, 2007 Report Share Posted September 9, 2007 Okay, what about this: The PBX keeps a list of the agents. Everytime that an agent picks up the phone that agents moves back to the list: Initial: 1 2 3 4 5 Call 1: ring 1, ring 2, ring 3, 3 picks up -> 1 2 4 5 3 Call 2: ring 1, ring 2, ring 4, 2 picks up -> 1 4 5 3 2 Call 3: ring 1, ring 4, 1 picks up -> 4 5 3 2 1 And so on? That should be easy to implement. Quote Link to comment Share on other sites More sharing options...
hosted Posted September 13, 2007 Report Share Posted September 13, 2007 Okay, what about this: The PBX keeps a list of the agents. Everytime that an agent picks up the phone that agents moves back to the list: Initial: 1 2 3 4 5 Call 1: ring 1, ring 2, ring 3, 3 picks up -> 1 2 4 5 3 Call 2: ring 1, ring 2, ring 4, 2 picks up -> 1 4 5 3 2 Call 3: ring 1, ring 4, 1 picks up -> 4 5 3 2 1 And so on? That should be easy to implement. that works. much much better than 'random' Quote Link to comment Share on other sites More sharing options...
hosted Posted October 19, 2007 Report Share Posted October 19, 2007 that works. much much better than 'random' did this get added into 2.1? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 19, 2007 Report Share Posted October 19, 2007 did this get added into 2.1? No. But it will be in the next beta version (probably a 2.1.1.x). Quote Link to comment Share on other sites More sharing options...
hosted Posted October 19, 2007 Report Share Posted October 19, 2007 No. But it will be in the next beta version (probably a 2.1.1.x). damn. whats the timeframe? i have a customer sold EXCEPT the Random distribution killed it. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 21, 2007 Report Share Posted October 21, 2007 damn. whats the timeframe? i have a customer sold EXCEPT the Random distribution killed it. We could give you a beta image... Quote Link to comment Share on other sites More sharing options...
hosted Posted November 18, 2007 Report Share Posted November 18, 2007 thanks for adding this. can you add ring all as well? I know this is a hunt group function but having it in ACD would be very nice also. so it adds the login/logout functionality. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 18, 2007 Report Share Posted November 18, 2007 That can be done by saying "ring 99 agents every ten seconds" (unless you have more than 99 agents). See the "Call rate limitation", in this case "99/10". Quote Link to comment Share on other sites More sharing options...
hosted Posted December 14, 2007 Report Share Posted December 14, 2007 what happens with multiple queues? will it ring the most idle call out of all 10 queues? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 15, 2007 Report Share Posted December 15, 2007 No, the statistics is kept inside each queue. Quote Link to comment Share on other sites More sharing options...
hosted Posted December 15, 2007 Report Share Posted December 15, 2007 bummer. this would be a really cool feature. asterisk does the same thing. Quote Link to comment Share on other sites More sharing options...
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