Bill H Posted March 11, 2010 Report Share Posted March 11, 2010 ACD Group Caller Priority: Try to pull out callers when their last agent becomes available: Callers will be ––pulled from the queue if their last agent becomes available. I seem to remember that you had to use CMC (Client Matter Codes) to get this feature to work. I only read explanations of the feature in the manual, no implementation info. What else, if anything, is required to use this feature? Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.