Jump to content

ANNOUNCEMENT YOU ARE NEXT CALLER IN QUE


polycom2080
 Share

Recommended Posts

is there a way in a agent group to announce for the callers that are waiting on hold to notify them that you are the next caller on hold?

 

i have find in the pbx files that there is a recording for that but haven't find a way on the PBX how to set it up, i have version 3.5 and 4.0

 

There is a setting called "readpos" in the ACD settings (check the XML in the file system). If it is set to true, then the PBX starts reading out the position. This feature is available in version 4. Not sure why it is not available in the web interface. Maybe change it in the XML, restart if you can and then see if it does what you want.

Link to comment
Share on other sites

There is a setting called "readpos" in the ACD settings (check the XML in the file system). If it is set to true, then the PBX starts reading out the position. This feature is available in version 4. Not sure why it is not available in the web interface. Maybe change it in the XML, restart if you can and then see if it does what you want.

 

i am running the latest version 4.0.1.3432

where should i see that option in the web interface ?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...