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ANNOUNCEMENT YOU ARE NEXT CALLER IN QUE

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is there a way in a agent group to announce for the callers that are waiting on hold to notify them that you are the next caller on hold?

 

i have find in the pbx files that there is a recording for that but haven't find a way on the PBX how to set it up, i have version 3.5 and 4.0

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is there a way in a agent group to announce for the callers that are waiting on hold to notify them that you are the next caller on hold?

 

i have find in the pbx files that there is a recording for that but haven't find a way on the PBX how to set it up, i have version 3.5 and 4.0

 

There is a setting called "readpos" in the ACD settings (check the XML in the file system). If it is set to true, then the PBX starts reading out the position. This feature is available in version 4. Not sure why it is not available in the web interface. Maybe change it in the XML, restart if you can and then see if it does what you want.

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There is a setting called "readpos" in the ACD settings (check the XML in the file system). If it is set to true, then the PBX starts reading out the position. This feature is available in version 4. Not sure why it is not available in the web interface. Maybe change it in the XML, restart if you can and then see if it does what you want.

 

i am running the latest version 4.0.1.3432

where should i see that option in the web interface ?

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i am running the latest version 4.0.1.3432

where should i see that option in the web interface ?

 

i do am option called Queue position annoucement:

 

the drop down have the following

Queue position annoucement:

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i am running the latest version 4.0.1.3432

where should i see that option in the web interface ?

 

Well, it is not in the web interface yet... Therefore, the hack with editing the XML file.

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