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Trunk cannot identify user


shopcomputer
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I added 17185551212 as an alias on a extension, the PBX changed it to718-555-1212

 

5] 2010/04/13 18:56:05: Identify trunk (IP address/port and domain match) 5

[5] 2010/04/13 18:56:05: Trunk Voip Innovation Global (global) sends call to 17185551212 in domain pbx.company.com

[5] 2010/04/13 18:56:05: Trunk call: Could not identify user

 

If I have the carrier send it without the 1 it works, however they prefer sending with the 1.

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I added 17185551212 as an alias on a extension, the PBX changed it to718-555-1212

 

5] 2010/04/13 18:56:05: Identify trunk (IP address/port and domain match) 5

[5] 2010/04/13 18:56:05: Trunk Voip Innovation Global (global) sends call to 17185551212 in domain pbx.company.com

[5] 2010/04/13 18:56:05: Trunk call: Could not identify user

 

If I have the carrier send it without the 1 it works, however they prefer sending with the 1.

 

What is set in the domain country code? Also, on the trunk page has a setting called "Rewrite global numbers". Maybe you can choose 11-digit option.

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We have those set, that does not affect incoming calls, it only affects utbound dial plan.

 

If you choose "1" as the country code, the PBX starts to interpret numbers. IMHO a great feature. You should give it a try. When in the dialplan, all numbers are presented in the "regular" way, which is 10 digits for national numbers and 011* for international numbers. Also, account alias numbers are automatically interpreted as 10-digit numbers.

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