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Agent Group

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i am running version4.0.1.3454 and i see for some reason the agent group wont redirect to the destination

i have setup under When a call approaches the head of the queue is If the caller already waited longer than 30 sec it should redirect to a 10 digit phone number, and it just keeps on ringing ..

 

 

would a reboot help or is this a bug ?

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i am running version4.0.1.3454 and i see for some reason the agent group wont redirect to the destination

i have setup under When a call approaches the head of the queue is If the caller already waited longer than 30 sec it should redirect to a 10 digit phone number, and it just keeps on ringing ..

 

 

would a reboot help or is this a bug ?

What do you see in the log?

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