JWoods Posted August 30, 2010 Report Share Posted August 30, 2010 Greetings all, I have been going over this for hours, and I just can't find an answer. I upgraded our system to V4, and ever since then, we cannot make long distance calls out. They can call us, but everytime we try to call a long distance number, it rings, but then says "Your call could not be completed as dialed." I am not sure where to look anymore, I have looked through the dial plans and the trunks. We don't do anything fancy with ou PBXnSip system, but it just won't work. Please help! -Thanks, Jeff Quote Link to comment Share on other sites More sharing options...
hosted Posted August 30, 2010 Report Share Posted August 30, 2010 boy it could be alot of different things. got a SIP trace? I would guess your trunk Rewrite global numbers needs adjusting. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 31, 2010 Report Share Posted August 31, 2010 Are you using country code "1"? Then check you dial plan. If you want to match a domestic call destination, this must be in 10-digit format (no leading 1). Quote Link to comment Share on other sites More sharing options...
JWoods Posted August 31, 2010 Author Report Share Posted August 31, 2010 Are you using country code "1"? Then check you dial plan. If you want to match a domestic call destination, this must be in 10-digit format (no leading 1). We are using the country code 1. As for the dial plan, I tried editing it to make it work, but I just don't know enough to try to get it working. Is there a good page explaining what you mean exactly? Quote Link to comment Share on other sites More sharing options...
JWoods Posted August 31, 2010 Author Report Share Posted August 31, 2010 boy it could be alot of different things. got a SIP trace? I would guess your trunk Rewrite global numbers needs adjusting. Thanks for the tip too. I did try adjusting the trunk Rewrite global numbers as well, but with no luck. I just cannot tell what changed when I did the upgrade to V4. I don't have a SIP Trace either. I really don't know much about the phone system either, I was just tasked with doing this. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 31, 2010 Report Share Posted August 31, 2010 The key question is who rejects the call. The PBX or the trunk provider? The log should tell you that. If you see a response coming back from the trunk provider, then you have to finetune the trunk settings. Otherwise it is probably the dial plan in the PBX. Quote Link to comment Share on other sites More sharing options...
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