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Call Center


polycom2080
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You can see the calls in the web interface. If you check the agent group settings, you can say who will be allowed to the the queue status; then those guys can log into the web interface (as user) and there is a JavaScript that shows the calls in the queue.

 

There are some star codes for supervision, like call barge in, teaching mode, and listen mode. You can also set a rule to record all calls in a group.

 

And the PBX supports popular CSTA commands, so that you might use third party tools, for example for outbound dialling.

 

However make no mistake, a product like the PBX cannot be a replacement for a 200K+ system that you get from a call center specialist. The focus is more on additional functions for regular companies that have support or sales teams and which want to line up incoming calls for proper processing.

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