Jump to content

Call Center


Recommended Posts

You can see the calls in the web interface. If you check the agent group settings, you can say who will be allowed to the the queue status; then those guys can log into the web interface (as user) and there is a JavaScript that shows the calls in the queue.


There are some star codes for supervision, like call barge in, teaching mode, and listen mode. You can also set a rule to record all calls in a group.


And the PBX supports popular CSTA commands, so that you might use third party tools, for example for outbound dialling.


However make no mistake, a product like the PBX cannot be a replacement for a 200K+ system that you get from a call center specialist. The focus is more on additional functions for regular companies that have support or sales teams and which want to line up incoming calls for proper processing.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...