polycom2080 Posted December 9, 2010 Report Share Posted December 9, 2010 any call center module that could be inter-graded with the PBX.. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted December 9, 2010 Report Share Posted December 9, 2010 what specifically are you looking for? some features are already there. -queues -whisper in -call barge -listen in -call recording already included. Quote Link to comment Share on other sites More sharing options...
polycom2080 Posted December 10, 2010 Author Report Share Posted December 10, 2010 SUPERVISER, AND LIVE MONITOR TOOL TO SEE ALL LIVE CALLS IN QUE ETC Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 10, 2010 Report Share Posted December 10, 2010 You can see the calls in the web interface. If you check the agent group settings, you can say who will be allowed to the the queue status; then those guys can log into the web interface (as user) and there is a JavaScript that shows the calls in the queue. There are some star codes for supervision, like call barge in, teaching mode, and listen mode. You can also set a rule to record all calls in a group. And the PBX supports popular CSTA commands, so that you might use third party tools, for example for outbound dialling. However make no mistake, a product like the PBX cannot be a replacement for a 200K+ system that you get from a call center specialist. The focus is more on additional functions for regular companies that have support or sales teams and which want to line up incoming calls for proper processing. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.