Silvio Posted August 18, 2011 Report Share Posted August 18, 2011 We use Snom One Win64 Version 220.127.116.1125 and Snom 370 phones. We did set up an agent group with 4 phones. Sometimes there is no one able to answer the phone immediately, so the phones ring for a longer period. We did test this and it does work properly for e.g. 5 minutes, the caller hears music and information. Caller status in Queue is Caller 1 ringing, Caller 2 and up waiting. But there is a small problem when someone calls with an anonymous caller id. In this case the phones ring about 1 - 2 minutes and then the queue starts also ringing the second caller and puts the first caller with anonymous caller id back in position. This is really a strange behaviour because we accept anonymous calls and there is no problem with anonmyous calls which are incoming through DID, AA or Hunt group. Quote Link to comment Share on other sites More sharing options...
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