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Agent Logout/Login Button (Snom 320)


cphtdk
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Hi,

 

I cannot figure out if I can program a button for the following situation:

 

The agent is a member of 3 agent groups

Agent group 1: personal queue, only this member as static agent (if set is busy calls are forwarded to this agent group, and queued until set is free)

Agent group 2: department queue, only this member, login/logout required

Agent group 3: company "operator" queue, login/logout required

 

I have agent group 1 & 3 running fine, the button is programmed to login/logout of Agent group 3 only, so Agent group 1 will always be logged in

So how can I setup login/logout of agent group 2 without adding an extra button?

 

Brgds/Thomas

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