cphtdk Posted August 23, 2011 Report Share Posted August 23, 2011 Hi, I cannot figure out if I can program a button for the following situation: The agent is a member of 3 agent groups Agent group 1: personal queue, only this member as static agent (if set is busy calls are forwarded to this agent group, and queued until set is free) Agent group 2: department queue, only this member, login/logout required Agent group 3: company "operator" queue, login/logout required I have agent group 1 & 3 running fine, the button is programmed to login/logout of Agent group 3 only, so Agent group 1 will always be logged in So how can I setup login/logout of agent group 2 without adding an extra button? Brgds/Thomas Quote Link to comment Share on other sites More sharing options...
Vodia support Posted August 23, 2011 Report Share Posted August 23, 2011 Please refer to this doc, if you don't want to burn a button you can always manually logged out using the star key. Check below for more info. http://wiki.snomone.com/index.php?title=Agent_Group_Accounts#Method_1:_Buttons Quote Link to comment Share on other sites More sharing options...
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