Jump to content
stoneracer

list of template variables

Recommended Posts

Hi,

 

is there any list of the available variables (with short explanations would be great, but I also take a raw list) which can be used when modifying the email templates? If not I would recommend this a feature request ;-)

 

Thanks in advance.

Share this post


Link to post
Share on other sites

Right now we pretty much coded pretty much what is in the templates. There is not more (hidden) stuff... Also, the email subsystem is not the same like the HTML subsystem, it is really just a small subsystem to get the email sent out with the content that we needed. But agreed, at some point we need a documentation for it.

Share this post


Link to post
Share on other sites

Right now we pretty much coded pretty much what is in the templates. There is not more (hidden) stuff... Also, the email subsystem is not the same like the HTML subsystem, it is really just a small subsystem to get the email sent out with the content that we needed. But agreed, at some point we need a documentation for it.

 

OK, than I've to ask for the specific variable: When I'm using an IVR the SOAP requests transmits a unique call id which represents the current call. How do I include this call id into the mail of the voice box?

 

Some background: We want to setup an interactive emergency call system where the customer first has to enter his customer id by using an IVR. This customer id is validated through a SOAP request, the server who validates the customer id also opens a trouble ticket with the call data. After this the customer is transferred to a voice mail extension which sends the recorded message to an email parser who should merge the voice message to the previously created ticket. To identify the right ticket I thought the call id should be the easiest way since the data entered at the IVR are not available within the voice message email.

Share this post


Link to post
Share on other sites

Currently, we do not have that option. We can add it to the future version (or come up with a much more flexible mechanism where you can have set of variables exposed to all the templates).

Share this post


Link to post
Share on other sites
Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...