tanerultanir Posted November 30, 2011 Report Share Posted November 30, 2011 Hi there, It looks like Queues are working serial for the waiting list. Pulling callers one by one, and not pulling another without connecting to an agent. Is it possible to pull 3-4 callers from the wait list and ring agents accordingly. Thanks. Taner Quote Link to comment Share on other sites More sharing options...
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