tanerultanir Posted November 30, 2011 Report Share Posted November 30, 2011 Hi there, It looks like Queues are working serial for the waiting list. Pulling callers one by one, and not pulling another without connecting to an agent. Is it possible to pull 3-4 callers from the wait list and ring agents accordingly. Thanks. Taner Quote Link to comment Share on other sites More sharing options...
pbx support Posted November 30, 2011 Report Share Posted November 30, 2011 If the agents are ringing, then PBX will not use them for the 2 call that is on the queue. Quote Link to comment Share on other sites More sharing options...
tanerultanir Posted November 30, 2011 Author Report Share Posted November 30, 2011 There are 10 agents logged in everytime and setting is to add 2 agents in every 10 secs. So remaining 8 agents are free to talk. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 30, 2011 Report Share Posted November 30, 2011 I was able to test your scenario and confirm that it's a gremlin hidden somewhere. Quote Link to comment Share on other sites More sharing options...
tanerultanir Posted November 30, 2011 Author Report Share Posted November 30, 2011 so? Quote Link to comment Share on other sites More sharing options...
pbx support Posted December 1, 2011 Report Share Posted December 1, 2011 Well the logic is that there will be only 1 call in ringing state at any given point of time. If the 1st call is connected, then the other agents should start ringing. Quote Link to comment Share on other sites More sharing options...
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