Long delay in call ending to cell phone

[DLS]

Another question/problem!

 

When calling the PBX from a cell phone, and terminating the call from the PBX (i.e. hanging up the Snom phone) it takes about 20 seconds for the cell phone to drop the call - is there a parameter to reduce this time?

 

Thanks,

Andrew

[pbx support]

If this cell phone is associated with some extension, then if the remote party hangs up (not the cell phone), then PBX plays back some prompts to the cell phone (just to check if the user wants to perform anything else). If there is nothing else, the cell phone user can just hang up and the call should be disconnected without any delay.

[DLS]

If this cell phone is associated with some extension, then if the remote party hangs up (not the cell phone), then PBX plays back some prompts to the cell phone (just to check if the user wants to perform anything else). If there is nothing else, the cell phone user can just hang up and the call should be disconnected without any delay.

 

This is a normal cell phone call into the PBX, not a cell associated with an extension - the reason for wanting to resolve it is that for people on hands-free phones (e.g. while driving), the call doesn't hang up straight away which means that they need to manually hang up the call.

 

Cheers,

Andrew

[Vodia PBX]

That is because the cell phone user then can make another call, e.g. when driving in the car without the need to dial into the PBX again.

[pbx support]

This is a normal cell phone call into the PBX, not a cell associated with an extension

Oh..PBX does not have any control on the delay of the cell phone hangup after sending a BYE message to the trunk provider when the internal user(snom phone) hangs up. So only the SIP message trace can tell us where the delay is.