mallen324 Posted July 2, 2012 Report Share Posted July 2, 2012 Hello all, I had my company purchase the Snom one plus because it was supposedly easy to set up. Unfortunately, I can't figure out how to set it up. I'll start with what I did so far: 1. Changed it's network card from static 192.168.168.1 to DHCP. Since our office is on the 192.168.1.x subnet, I then reserved 192.168.1.5 for the snom box. Under the network tools, I am able to ping www.google.com (I think that's a good thing). Let me know if I should of kept it the way it was. 2. I performed an update. Looks like I am fully updated now. 3. I tried putting in my activation key on the back of my snom yellow book. It saved it, but it also doesn't authenticate it, so I can't activate any phones. Here's my log: [1] 2012/07/02 07:28:59: Starting up version 2011-4.2.1.4025 [3] 2012/07/02 07:28:59: Call limit reached. Call ports 0, g729 0 [1] 2012/07/02 07:28:59: Working Directory is /usr/local/snomONE [5] 2012/07/02 07:29:00: Starting threads [5] 2012/07/02 07:29:00: Set scheduling priority to 1 [5] 2012/07/02 07:29:00: Set process affinity to 0 [5] 2012/07/02 07:29:30: Web Server: File theme.css not found [5] 2012/07/02 16:20:37: Last message repeated 5 times [0] 2012/07/02 16:20:37: Cannot send packet: No license Please help ASAP! I was sent out of state to get this going and my deadline is coming soon. Thank you for any help offered. Thanks, -Mark Quote Link to comment Share on other sites More sharing options...
Vodia support Posted July 2, 2012 Report Share Posted July 2, 2012 Hello all, I had my company purchase the Snom one plus because it was supposedly easy to set up. Unfortunately, I can't figure out how to set it up. I'll start with what I did so far: 1. Changed it's network card from static 192.168.168.1 to DHCP. Since our office is on the 192.168.1.x subnet, I then reserved 192.168.1.5 for the snom box. Under the network tools, I am able to ping www.google.com (I think that's a good thing). Let me know if I should of kept it the way it was. 2. I performed an update. Looks like I am fully updated now. 3. I tried putting in my activation key on the back of my snom yellow book. It saved it, but it also doesn't authenticate it, so I can't activate any phones. Here's my log: [1] 2012/07/02 07:28:59: Starting up version 2011-4.2.1.4025 [3] 2012/07/02 07:28:59: Call limit reached. Call ports 0, g729 0 [1] 2012/07/02 07:28:59: Working Directory is /usr/local/snomONE [5] 2012/07/02 07:29:00: Starting threads [5] 2012/07/02 07:29:00: Set scheduling priority to 1 [5] 2012/07/02 07:29:00: Set process affinity to 0 [5] 2012/07/02 07:29:30: Web Server: File theme.css not found [5] 2012/07/02 16:20:37: Last message repeated 5 times [0] 2012/07/02 16:20:37: Cannot send packet: No license Please help ASAP! I was sent out of state to get this going and my deadline is coming soon. Thank you for any help offered. Thanks, -Mark We will have a representative contact you asap, also when you apply the license can you remove the dashes in between. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted July 2, 2012 Report Share Posted July 2, 2012 make sure your snomONE server has connection to the internet with no firewalls blocking traffic. and then try again. also, you are trying to install snom ONE onsite with zero training and never done it before? Quote Link to comment Share on other sites More sharing options...
mallen324 Posted July 2, 2012 Author Report Share Posted July 2, 2012 Ok, Just got a call from snom. They were able to give me a 64 bit key that got me licensed. Unfortunately I am trying to set it up with no training - thats my company for ya. Now I am stuck trying to figure out what's next.... Quote Link to comment Share on other sites More sharing options...
nathans Posted July 2, 2012 Report Share Posted July 2, 2012 Hi Mark, Even with training installing and configuring a snomone+ is not a trivial process. You should have some definitions regarding extension, call groups and networking in general before you start. Please post a little more info so that we can help you get started. Also, have you reviewed the book? It is a good starting point. Quote Link to comment Share on other sites More sharing options...
mallen324 Posted July 2, 2012 Author Report Share Posted July 2, 2012 Yeah, been reading the book all weekend. Unfortunately couldnt get started on the actual process til last night. I've got 4 analog lines going into the Snom one plus box. I tested them by putting those lines into an analog phone, and was able to call out. So I then went and plugged them into the FXO card. I'm a little confused - should my ethernet cord go into the WAN or LAN port? For a quick topology: my DSL Modem/router is directly going into the Lan port (right near the audio/mic port). I think my next step would be configuring a trunk right? That would tell the snom to use my 4 analog PSTN lines for calls right? Under trunks, I have one labeled PSTN Gateway - and it's enabled. I am unsure what I should put in the boxes. Im gonna read the book more while waiting for your response. Thank you for your help so far! Quote Link to comment Share on other sites More sharing options...
mallen324 Posted July 2, 2012 Author Report Share Posted July 2, 2012 Im worried about not meeting my deadline. I will offer $100 if someone would like to call me and talk me through this. I understand time is money, so let me know if that is not enough for your time. I will pay you through paypal immediately if you prefer. email me: mallen324@NOSPAM.gmail.com if you are interested. Obviously get rid of the NOSPAM. to email me. Quote Link to comment Share on other sites More sharing options...
Connexin Posted September 19, 2012 Report Share Posted September 19, 2012 I am having the same problem. It is not accepting my licence. Kind regards, Alex Quote Link to comment Share on other sites More sharing options...
Vodia support Posted September 19, 2012 Report Share Posted September 19, 2012 Does the unit have internet access? if you continue to be unsuccessful please send me a PM so we can resolved this. Quote Link to comment Share on other sites More sharing options...
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