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Transfer on Display


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The functionality of transferring a ringing call is problematic. The phone sometimes sends the header because of user interaction, and sometimes automatically (which it actually should not do--this is the PBX job). Also, if multiple phones are ringing it is becoming random which redirection is in effect. Then the next problem is when the call is part of a hunt group or agent group, should the agent be able to redirect the call and cut off all other agents?


The bottom line is that currently, the user has to answer the call and can then blind transfer the call to another destination. As soon as the redirection synchronization does not make the phone send 3xx any more, we can start processing the redirection responses from the phone while it is still ringing.

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