TPaulat Posted July 10, 2013 Report Share Posted July 10, 2013 Hello, I`ve installed the actual release snomONE 5.0.10a (Win64) due to the fact that our snomONE Plus was "hit" by a known hardware issue and needs repair. Integration of my existing DB worked fine but since we`re using the version 5.0 there is no MOH and no ringtone when customer call us / we dial outside. Can`t find the error in the system and hope someone can help me. Thank you in advance! Quote Link to comment Share on other sites More sharing options...
Vodia support Posted July 10, 2013 Report Share Posted July 10, 2013 Hi Can you check the snom one directory for audio_moh , the moh files should be there. The ringback is located in the audio_en folder. Quote Link to comment Share on other sites More sharing options...
hosted Posted July 11, 2013 Report Share Posted July 11, 2013 i cant tell you how many times i have done this. Quote Link to comment Share on other sites More sharing options...
TPaulat Posted July 12, 2013 Author Report Share Posted July 12, 2013 My audio_en folder contains 396 elements, the audio_moh contains 23 elements. Problem for extension was the parameter use local ringtone (Lokalen Rington verwenden in German translation). The extensions have a ringtone again, only the agent groups are still not working as expected. Think will need to verify this later where the exact issue is located. Quote Link to comment Share on other sites More sharing options...
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