holliger Posted October 16, 2013 Report Share Posted October 16, 2013 I have a problem with my Hunt Group Setup, all calls that comes from outside are configured to go into a defined (with DID) Huntgroup and then are spread to the extensions.... what happens is that while a call is waiting to be taken from an employee, while ringing, and a second call ( or third... ) comes to the same Hunt Group, the call is then placed to the final stage of the setup, i.e. the mailbox... means there can only be one call waiting in the hunt group? is this a bug, a feature or can i define this behavior somewhere? Thanks for your help.... Quote Link to comment Share on other sites More sharing options...
Vodia support Posted October 17, 2013 Report Share Posted October 17, 2013 For your setup I would try the Agent group. They're more choices on how you would like to setup an incoming call and avenues then a hunt group approach. Here is an updated document on the ACD group. http://vodia.com/documentation/agentgroups Quote Link to comment Share on other sites More sharing options...
holliger Posted October 17, 2013 Author Report Share Posted October 17, 2013 yes thanks, i found the "error". there can be only one caller ringing and waiting to be answered. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 17, 2013 Report Share Posted October 17, 2013 Agent groups are for serial call distribution, hunt groups for parallel call distribution. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.