sudo Posted October 17, 2013 Report Share Posted October 17, 2013 Ive got a cust that has a strange call example. The call comes in and is redirected to itself. The call lasts 15+ minutes. How/Why would it forward to itself? The call is hitting an IVR. Here is what the call log looks like: Time: 22:00Dir: I From: 669-600-XXXX To: 1800470XXXX Remote: +1669600XXXX (same as from)Local: Duration: 15:33 This call took place on Sunday when no one was at the office to answer/transfer this call. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted October 17, 2013 Report Share Posted October 17, 2013 Strange? was there a service flag set in the system? Quote Link to comment Share on other sites More sharing options...
sudo Posted October 17, 2013 Author Report Share Posted October 17, 2013 There is a service flag on the system. It is manually set so its hard to say if it was enabled when this call happened. Is is set to forward to an outside number, but it is not the same calling number (669-600-XXXX), it is a local number. Could something have happened that made the system forward back to the calling number? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted October 18, 2013 Report Share Posted October 18, 2013 It's hard to say.. This article will show how to set up the logs so that it will be available on the working directory when it happens again. http://wiki.snomone.com/index.php?title=General_Logging_Settings Best regards Quote Link to comment Share on other sites More sharing options...
sudo Posted October 18, 2013 Author Report Share Posted October 18, 2013 It happened again last night. All the calls are 15:33 long. Does this number ring any bells for anyone? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 19, 2013 Report Share Posted October 19, 2013 My guess would be that the service provider tries a re-invite and then something goes wrong. Quote Link to comment Share on other sites More sharing options...
sudo Posted October 23, 2013 Author Report Share Posted October 23, 2013 My guess would be that the service provider tries a re-invite and then something goes wrong. You are correct. After 15 minutes the provider sends a reinvite then times out after 30 seconds and kills the call. Thats why its ~15:30 I modified the time out settings on the AA that this was hitting and it has cleared this issue up. Now im having a similar issue where they get to the general mailbox and it leaves a 5 minute long, blank message. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 24, 2013 Report Share Posted October 24, 2013 Okay, it is good to have a workaround. However it would be good to know if we have a problem on the PBX side that we need to take care of. Maybe PM me the log and we'll check if we can do anything (useful) to avoid this problem. Quote Link to comment Share on other sites More sharing options...
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