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Phones in RG not ringing. BLF working

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Ive got a customer complaining that there are some phones in a ring group that are not ringing. However, the BLF lights when the call comes in.

 

They said that this is intermittent and not readily reproduceable.

 

Anyone seen this before? Any suggestions? What logging should I increase to see the failure in the logfile?

 

Many appreciations.

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If you are using snom phones with 8.7.3.25 (which is the default for 5.1.3), you might experience SCPP-5306: no ring tone being played on incoming calls intermittently (only visual indication). We have not experienced this issue personally yet, but it seems that this problem is a problem with the snom firmware.

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