Stefano Trentini Posted December 28, 2013 Report Share Posted December 28, 2013 after the upgrade to version 5.1.3 no phone in my system plays the ringtone. I have currently set the melody directly from the web page of the phones, customizing all of them, in the pbx i have set "not specificaty melody" for all account. This configuration doesn't work fine because the phone receives the call but rmaines mute. How can i fix this situation? If i set a specific ringtone in the pbx for each account it works, but i have to select once of the standard melody. Before this update it works all fine with my configuration. Thanks to all! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 28, 2013 Report Share Posted December 28, 2013 Well, the latest snom firmware has a lot of improvements. But it seems that the incoming call indication has some glitches (see http://wiki.snom.com/Firmware/V8/Release_Notes/8.7.3.25/Known_Issues). We have not seen this issue during our tests, but have heard from other sources that this problem exists. As for now, our recommendation is to factory reset the phone, provision the phone and don't make any changes in the alert tone area. I assume that snom will come up with a new firmware version soon as this is an important feature of the phone that it rings when a call comes in. Quote Link to comment Share on other sites More sharing options...
Stefano Trentini Posted December 28, 2013 Author Report Share Posted December 28, 2013 thanks for the quick response, but i have the 8.7.3.19 version running on all my phones. This issure is not present on the 5.1.2 with my configuration, i think it is a pbx problems, not a phone issure... I' m wrong? Because if a select in the account page a specific melody the phone ring fine. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 29, 2013 Report Share Posted December 29, 2013 Are you sure about 8.7.3.19? The 5.1.3 release by default upgrades the phones. Maybe that bug was already present in 8.7.3.19, who knows. Quote Link to comment Share on other sites More sharing options...
Stefano Trentini Posted December 29, 2013 Author Report Share Posted December 29, 2013 Yes i'm sure, on all my phone is running 8.7.3.19 version i forced this version by changing the snom-3xx-fs.xml file. And no, this issure isn't present in the firmware i'm using, because before upgrade pbx all works fine. Now I was forced to go back to the old version 5.1.2, and everything is ok. This issure is sure a pbx problem or a compability problem with snom firmware... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 30, 2013 Report Share Posted December 30, 2013 Hmm. Why don't you update the phones to 8.7.3.25? 8.7.3.19 had a lot of bugs. From our research so far we could not find any reason why the phones most of the times ring and sometimes don't. If you can reproduce that problem, it would be great to find out what is different in your environment. Then snom can easily fix the problem and release a new firmware where that bug has been resolved. When you are using 5.1.3, please use the PCAP feature to get us a trace for the extension. Maybe we are able to see anything unusual. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted December 30, 2013 Report Share Posted December 30, 2013 Hi, Stefano here is an article on extension PCAP tracing. http://wiki.snomone.com/index.php?title=Extension_PCAP also are you incoming calls coming into a hunt group or agent group? Best regards Quote Link to comment Share on other sites More sharing options...
Stefano Trentini Posted December 31, 2013 Author Report Share Posted December 31, 2013 Hi everyone, thanks fore the support first of all! I don't upgrade the phones to 8.7.3.25 because the ringtone issure is know! In my enviroment with pbx 5.1.3 and the ringtone option set "no specific melody" with phones running 8.7.3.19 every phone always doesn't ring, 100% of the incomming call is silent. And yes, i'm reciving call from a hunt gropu, but if i make a direct call the ring is mute too, i try it. Now i'm ouf of office, but as soon is it possible i'll upgrade the pbx again and i'll send you the PCAP tracing. I have to upgrade the phone to 8.7.3.25 absolutely? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted December 31, 2013 Report Share Posted December 31, 2013 Please check if the alert playback is turned off. under advance-->audio--->Alert Info playback: on or off if it's off then the phone will ignore the Alert-Info sent by the PBX. http://wiki.snom.com/wiki/index.php/Settings/alert_info_playback Quote Link to comment Share on other sites More sharing options...
Stefano Trentini Posted January 17, 2014 Author Report Share Posted January 17, 2014 The alert info playback that you means is on. the issure with the hunt gropu is still present. Any advise? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted January 17, 2014 Report Share Posted January 17, 2014 I remember I had an issue with ringtone with incoming from the hunt group, try changing the ringtone under behaviors. Behavior Ring melody: Quote Link to comment Share on other sites More sharing options...
Stefano Trentini Posted January 18, 2014 Author Report Share Posted January 18, 2014 You are right! If i set "not a specific ring melody" in the hunt group all the phones rings well, but if i leave the original values (custom 1) the phones are mute. Thanks very much, you solve my problem! Quote Link to comment Share on other sites More sharing options...
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