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issue accessing voicemail or another extension


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The log clearly states that the call was terminated by the user before the user tries to authenticate he or herself. Try setting the phone to factory default or provisioning the phone so it can properly make a call. http://vodia.com/documentation/index Check for Provisioning

"Request terminated by user"

2014/4/29 12:58:37 Rx: udp: (389 bytes)

CANCEL sip:821@365bloor.vipros.net;user=phone SIP/2.0

Via: SIP/2.0/UDP;branch=z9hG4bK-e31fspv6hg5i;rport

From: "Marie Zovko - 21" <sip:21@365bloor.vipros.net>;tag=0tqlaj5jdd

To: <sip:821@365bloor.vipros.net;user=phone>

Call-ID: a5d95f53b352-zx4tmykimcl4


Max-Forwards: 70

Reason: SIP;cause=487;text="Request terminated by user"

Content-Length: 0

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