hosted

the only discouraging thing is if a customer knows this then they may not hang up, or if the call center is always busy it might not ever get a callback.

That means in your trunk Assume that call comes from user: is 1026 Is the nextone yours? do you like it?

Anyone running HyperV with pbxnsip? any comments?

thanks for the info!

what are the ACD enhancements?

Are you in the USA? Feel free to call me 801-214-9020 or email db @ nexsip.com. We can offer unlimited in/out calling in nearly all USA markets and flat rate LD (or tiered). SIP traffic costing as much as a T1 should never be!

is the directory not working in 3.4? I only see reference to polycom_phone.cfg and polycom_sip.cfg nothing about directory.xml

If would be nice to have a ACD user press a DMTF for a call back. (instead of waiting) This user will remain in line still in the ACD. When their at the front of the line it would then call the ACD agent and then call the user (who requested the call back). The idea however is this user can hang up the phone and keep their position in the ACD system. First in First out

in the dialplan replacement. is it possible to replace the termination DNIS with an extension's EPID or Parameter 1(2 or 3)?

how do we do TAPI with V4?

seems like the latest V4 PAC has fixed this. my process is practically idle... awesome.

95% of the fraud I have seen has been from blank SIP passwords. double check this. Never let the password be your extension. a great thing you can do to prevent unwanted traffic is to block your dialplan. if you dont ever dial international block it. block '0' operator access. block 900 numbers, etc etc. also make sure users dont use easy voicemail PIN numbers...

Having a ton of files in the CDR directory causes pbxnsip to take forever to load. FYI

is this working in V4?

wow that was super fast!

PAC is causing a high load, we did a lab deployment and got the same results. stopped using PAC and went to normal.

I have a 10 extension pbxnsip each of them use PAC. and my 3.0 Ghz process is 50% used... disable port 80 and everything goes to nothing.... why? I run ngrep and there is a ton of web traffic. V3 and V4 same thing

how do we edit it? seems to be wrong. or is that the above file? can we load this in the web UI without having to restart the PBX?

well my linux is set properly for DST. by timezone.xml is ok. but pbxnsip itself is adjusted 1 hour off. I temporarily fixed this by setting the PBX to MST(no DST) but where is pbxnsip itself getting this timezone info?

This is a poor polycom design.

That is the coolest. is there a doc that I can read? Would love to try that.

we are hearing this as well. I think the PNP doest have the DST adjusted to the 14th.

how does the new load balancing work?

the missed calls doesnt work when an end user logins to their portal.

but if available from the carrier, pbxnsip hows both legs in the QOS CDR?