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The ports you are forwarding TCP or UDP or both?

What model router are you using? Did you forward the RTP UDP port to the pbxnsip? This is definetly I firewall/ router issue. YYou may also want to check http://wiki.pbxnsip.com/index.php/Office_w...ic_IP_addresses

These ports are UDP, not TCP, so a telnet to these ports won't show. They must be forwarded to the pbxnsip server. Also you may want to get a SIP aware router.

The RTP range is from 49152 to 64512 which is over 15 thousand. I don't think it is rtp crossing, it sounds more like the call is going to the wrong number, the other party always picks up hello, they must of heard ringing, which does not come from the rtp. I first called Broadvox as I thought they are routing the calls to the wrong IP or have a backup route set to a bad phone number. However they checked and they say they sent the calls to our number, and I do see the same in the call logs. The problem I may have with wireshark is, the amount of time it takes to reproduce the problem.

You can have trunks between multiple PBXnSIP servers at various locations, and have the PBX send the extension numbers for the other offices over the trunks. Set Office 1 with 3xx extensions office 2 4xx entensions, etc. and set the dial plan to use the corresponding trunk.

They have an enterprise class router, there is no NAT involved, most complaints of this problem have been after business hours, workers calling in to check their voice mail, there were no other active calls on the server at the same time. I had it a few times myself when I called in, it seems to forward to the same person usually, I once got someone's voicemail, however it disconnected before I was able to hear their complete phone number. It may be a coincidence that every one who complained about this problem was using Sprint cell phones.

We have strange issue with one client running 3.0.1.3023 (Win32), they use Broadvox as their ITSP. several times maybe once or twice a day people who try calling in from Sprint cell phones do not reach the autoattendant, a total stranger picks up the phone and would not identify himself. The call logs shows the call came in to the auto attendant, I don't see the call being forwarded elsewhere, in the log files. Does it sound like someone hacking in to the system and intercepting calls? I attached a log of 1 of these calls, I can't reproduce on demand however if I try enough times it happens, this just started over the last few weeks. log.txt

I am not seeing anything in the logs about those calls, those I only see logs for today as we don't store logs to a DB.

After leaving the system without a reboot for a week or so, there is now 4 calls showing active. 2106/02/06 01:28:16 @ @ the x does not remove it.

They must get to their mailbox or autoattendant, in order to hear their voice mails by phone. You can get a 2nd phone number that directs to an auto attendant, and they call in there to check their voice mails. They can all have the same pin, there is no conflict, at the auto-attendant, they enter their extension #, they during the mail box greeting they would enter the pin. You can also bypass the pin, by entering their cell phone number under the redirection tab of their mailbox. Then the auto attendant will recoginize their number and offer to take them to their mailbox.

Do you have an auto atetndant?, they can call in to their mailbox and enter their Pin. They can also login to the mailbox from a web browser.

http://wiki.snom.com/Snom_m3/Firmware/Release_Notes/1.20

Which firmware version is the M3, I think the older fimware had a DTMF bug.

How many trunks do you have, it looks like you have 2 trunks, is the other also set to send to 40?

It looks like he has something wrong with his install as his PNP page is blank.

Are you by chance running 2003 web edition? There is a 2GB limit there. Edited Oops, I just check my own internal PBX, running 2003 Enterprise Edition with 4GB, PBXnSIP is only shown 2048MB.

The configuration profiles are for the button configuration, it is not needed for TFTP to work. Something sounds wrong with your install the PNP should not be blank.

Hi if you fill out the form on http://pbxnsip.com/find_var someone will contact you, and connect you to a PBXnSIP VAR covering your area, I am a VAR, however I only cover the US. You can also email info@pbxnsip.com. You can also contact me directly and I can put you in touch with someone at PBXnSIP.

Always follow the upgrade documentation, I do, although I did is so many times without any issues, better safe than... Step 1 in the upgrade process is backup the pbx directory.

I think there is a problem with DHCP on these boxes, I tried it 2 weeks ago and it did not work, so I set the router to do the DHCP.

Version 3.1, In the Active call log, I see 3 attive calls from @ to @, if I press the X it does not disconnect, it stays in the active log, what can these calls be? These calls only show in system admin, not under the domain, and they have a future wrong date. 2106/02/06 01:28:16 @ @

We are using a Quintum gateway for to interface with an analog door phone, it works fine.

Settings, logging, log email events, it will appear in your regular log file.

We have a CS410 running version 3.1, customer called several times complaining that many times approx. 1 minute in to the call the Snom 360 phone displays timeout occured and the call gets disconnected. We are using the built in gateway. The call log shows the call however the duration of these calls are blank.

I beleive these are all very clear in the wiki. - Send message waiting indication: Sends a message waiting light, to the phone. http://wiki.pbxnsip.com/index.php/Extension#Mailbox - Call cell phone when new message arrives: It can call your cell phone to notify that there is a new message in your mailbox. - Mailbox Escape Account (overrides domain setting): If someone presses 0 while in your mailbox, you can set an extension where they should be transferred to. http://wiki.pbxnsip.com/index.php/Domain_S..._Escape_Account - Mailbox Escape Account (when caller presses 0): Mailbox escape domain setting, if not overridden in mailbox - Mailbox Direct Dial Prefix: if you want to transfer someone directly to voicemail, without ringing the phone, default is 8, so if your extension is 12, you dial 812, gets you directly to VM. http://wiki.pbxnsip.com/index.php/Domain_S...ect_Dial_Prefix - : If you don't want to usepbxnsip for voicemail, you rather use an external voicemail system, such as Exchange 2007 http://wiki.pbxnsip.com/index.php/Domain_S...oicemail_System - Mailbox Explanation Prompt: If it should give detailed explanation prompts in the mailbox. http://wiki.pbxnsip.com/index.php/Domain_S...lanation_Prompt