Vodia support
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Posts posted by Vodia support
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There are so many clients out there, I would query it on google. I know that counterpath came out with an xlite app as well.
http://www.counterpath.com/softphone-products.html
I would also check the blackberries app store as well.
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we will show this in the "dom_callog.htm" after the call is has ended.
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Thanks for the feedback, we will run your scenarion in our test enviorment, which alpha version are you using?
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I tested this scenario with 2011-4.5.0.1005 Alpha Monocerotids exactly as you mention above using 2 pbx. 1 Pbx has extension 100, 200. PBX 2 has 40,41,42 in the hunt group when the 2nd call comes, I press the transfer button, it does not conjoin the calls instead the phone waits for some input. The phones are using version 8.4.34
Here is link to the latest snomONE build.
as usual back up your files.
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Can you check the domain settings "Mailbox Direct Dial Prefix" and see if that is set to 8. if it's can you post a sip-trace.
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trying using !([0-9]{3}$)!\1!t!777 the "t"
By default, the PBX uses the number in the Request-URI field for matching. But !([0-9]*)!\1!t!777 will force the PBX to use the To field instead (the 3rd field contains a “t”).
Check this article for explanation.
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If the pbx india is connected to a pstn line then it should be possible to create a sip gateway trunk and create dial plan on the Sigapore office. You will have to create a prefix in the dial plan so that the pbx can choose the correct trunk.
Check this article on connecting to branches together.
http://wiki.snomone.com/index.php?title=Connecting_Branch_Offices_Together
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Are you able to ping mail.xxxxxx.com:26 in the soho admin console?
to check navigate to "advance" in the admin soho section and type in ping mail.xxxxxx.com
to see if it resolves.
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Can you check this article and verify that setting is set to <idle>
also check the setting "Intercom Policy" for more clues.
here is some Information on this setting.
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I was able to test your scenario and confirm that it's a gremlin hidden somewhere.
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In response to the following issue #7
I have tested your scenario in my lab and could not reproduce it. Any more details?
tested on the latest build "2011-4.5.0.1005 Alpha Monocerotids (Linux)"
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you can update the address book following this article.
http://wiki.snomone.com/index.php?title=Domain_Address_Book
To use the updated address book there is a setting called "Address Book" you can combine both domain and personal address book on the extension level assuming that you're using the pbx.
http://wiki.snomone.com/index.php?title=General_Extension_Settings
for the phones you can follow this article on csv
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Check the domain settings, there is a field called "Offer Camp On" which will enable a user to callback when a user is busy. Should be turned on by default.
Check this article for more info.
http://wiki.snomone.com/index.php?title=Auto_Attendant_Features
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plugvoip.com/How%20to%20guides/The%20purpose%20of%20this%20article%20is%20how%20to%20integrate%20snomONE%20with%20a%20fax%20machine.docx
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This setting is to upload your personal greetings, you will have the ability to choose them when you call into your mailbox, you can also recorded them when you call into the PM as well. Option 4 will have you recorded your greeting and Option 9 will be have you choose them.
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This should be already possible in the agent group.
Check this article.
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Have you tried re-creating the extensions?
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These guys are a partner of ours.
http://www.vertical.com.co/vertical/EN/callScout.html
They have some pretty neat cdr tools.
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Unfortunately, Radio.com
Could not be stream Via VLC since they're are using php embedded code and it's difficult to put these strings together, your best bet would be using something like shoutcast.com check the article below.
http://plugvoip.com/HOW%20TO%20STREAM%20A%20SHOUTCAST%20ON%20SNOMONE.pdf
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You can check this article on recordings should give some info on how to set the path you want.
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Which linux flavor are you using? also is it 32 or 64. Thanks.
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You can call into the system and dial the service flag account or append a DID, only if it's set to manual mode then you can activate and deactivate that way. If it's set to "Day/night mode you cannot change the status since it's in auto mode. You have to also set up "Extensions that may change status" this is only used on manual mode.
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Is you dial plan set up? Are you able to make outbound calls? Make sure that the rate table is set in the trunk section and add some virtual money in the registration extension section it will say "Credit for outbound calls:" Make sure these fields are populated.
Check the manual for some more direction.
http://downloads.snom.net/snomONE/docs/snomONE_online_book.pdf
Chapter 15 Page 284
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Can you post the trace to the following scenario
"cell phone number" and also set "when calling the extension in a hunt group" to "include cell phone in the group"
Wait duration in cdr packages are not coherent with duration in acd packages
in CDR
Posted
Which snomONE version are you using? Thanks