BlueWolf Posted September 17, 2008 Report Share Posted September 17, 2008 Hello every one. Here is another PBXnSIP problem. PBXnSIP support has never actually helped fix any problem so far, so im hoping that other unfortunate system users / builders can help. System Config Details Operating System. Redhat Enterprise Server REL 5.0 PBXnSIP version. 3.0 Scenario. Incoming calls go to an Agent Group and into the queue. Announcements and music on hold work OK The queue passes callers through to the agent in the correct order OK. Note: there is only (1) agent Problem Description If the "agent" is not attending the phone and the call is past to that extension the phone rings continiousley IE: non stop and WILL NOT GO TO VOICEMAIL. Things I have tried including: 1) From the "Agent Group" Level. A) If the caller already waited longer than (s) >>> set to 5 seconds Redirect to the destination >>> EG: 73 Result: agents phone keeps ringing. the call does not redirect. Comment: Would not be a good fix any way as all calls in the queue would be redirected/ 2) From the Extension level in "Redirection" A) Call foward on no answer to : EG 73 Call foward no ansertime out: EG 5 seconds. Result: agents phone keeps ringing. the call does not redirect. NOTES: If a system extension calls that agent direct IE: not VIA the QUEUE, calls go to voicemail as normal. After hours: All calls go directly to that same agents extension IE: not VIA the queue. Calls go to voicemail as normal. Commment: I have been in IT for 20 yaers and have never seen a product (Sold by a reputable wholesaler) with as may bugs and as little support for resellers as PBXnSIP. It seems that this application has some powerfull features but it is extreamly weak when it comes to basic features, stability and functionality. Quote Link to comment Share on other sites More sharing options...
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