chrispopp 0 Posted September 7, 2017 Report Share Posted September 7, 2017 I am testing with a Yealink phone. The yealink phone has 5 extensions on it. The pbx has 5 agent groups. Is it possible that one key can be set to connect ALL extensions to ALL agent groups? For example: Extensions: 101, 102, 103, 104, 105 Agent Groups: 201, 202, 203, 204, 205 When pressing the button: 101 should login into 201, 102 into 202, 103 into 203... When pressed again log-off all extensions. Any idea? Quote Link to post Share on other sites
Support 0 Posted September 8, 2017 Report Share Posted September 8, 2017 Hi, Did you try assigning 5 different buttons (there have to be 5 buttons as it can't be crammed up in 1 as the PBX has to know which agent is logging in/out from which AG) with different agent group and give it a go? It's still a little tricky for the buttons to know which extension belongs to which extensions. We might have to improvise. Quote Link to post Share on other sites
chrispopp 0 Posted September 11, 2017 Author Report Share Posted September 11, 2017 How about using a http request. Would that work? Any idea on how to do it on a Yealink? Quote Link to post Share on other sites
Vodia PBX 0 Posted September 14, 2017 Report Share Posted September 14, 2017 You could assign the star code to do a "login all" (*64) to a button as speed dial? Quote Link to post Share on other sites
chrispopp 0 Posted October 16, 2017 Author Report Share Posted October 16, 2017 That wouldn't work. The phone has many extensions on it... Therefore sending the *64 star code would only log-in the first identity (extension.) Quote Link to post Share on other sites
Vodia PBX 0 Posted October 16, 2017 Report Share Posted October 16, 2017 Maybe this is a unusual request that cannot be done in a simple way. IMHO the question is if that phone needs so many extensions? For example, a ACD can handle many different "virtual" ACD with just the same agent logged in (for virtual offices). Quote Link to post Share on other sites
chrispopp 0 Posted January 22, 2018 Author Report Share Posted January 22, 2018 The reason for so many extensions is that the customer is thinking about having 10 different agent group for inbound with 10 different DIDs, specific music on hold for each company (even when on hold from the phone) , and also be able to dial out showing different numbers corresponding to each agent group. Quote Link to post Share on other sites
chrispopp 0 Posted January 22, 2018 Author Report Share Posted January 22, 2018 Wouldn't it be able to be done via the IVR Node? maybe something along the lines of !T!*64110 *64120 *64130...! tried it but doesn't seem to work Quote Link to post Share on other sites
Vodia PBX 0 Posted January 23, 2018 Report Share Posted January 23, 2018 Maybe you can post here what exact expression you are using, the one above would not do it... Quote Link to post Share on other sites
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