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tek-hut

Caller ID While On Call / Call Waiting

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Version 58.0

Build Jun 20, 2017

Snom 715 Phone

I'm having issues where when a call comes into ring group, and client is already on a call he is getting a flash/audible beep, but the caller ID isn't showing the incoming call #.  This is an issue because he can't differentiate between if its important enough for him to pick up, or let it go to voicemail.  Is there a way to resolve this?  Thanks so much!  Snom 715 phones.

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You mean on the phone correct?  I logged into the phone, went to Setup>Advanced>Behavior and there is no from-header option listed.  Running Firmware 8.9.3.47 on the Snom 715 handset.  Thank you. 

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Well this is a problem with the phone obviously... Any input from snom about this? If there is a settings that we can turn on during provisioning we can do that. But we can't change the firmware of the phone.

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tek-hut, try having the user press the right most softkey underneath the screen when the second call is being presented. This should change to the other call coming in and display the caller name / caller ID information.

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Did you even try testing it?

 

It won't "answer" the call unless they press the check mark or softkey. All it will do is display the second call and it will be up to the user to accept/reject the call based on the caller ID.

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@r5-ng Yes I tried testing it. It shows a little icon for an incoming call but it doesn't show the phone # (issue explained in the beginning).  If I click the softkey, it then answers the call (and shows the phone #).  @ahennis@voicespring.net i will check the phone settings to verify if that setting is on or off and let you all know.  Thanks.

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