Jump to content
Vodia PBX forum
matthewl

Automatic call recording pause

Recommended Posts

Hi,

We currently have automatic recording and I have programmed 2 buttons on users snom 715 phones to pause and resume the recording (using the starcode F key http://wiki.snom.com/Settings/fkey/starcode) is there any way we could get this to notify the user? eg the BLF button lights up when paused and extinguishes when resumed?

https://vodia.com/documentation/starcodes_miscellaneous

Share this post


Link to post
Share on other sites

Hi,

 

Wouldn't that completely flood your inbox? or an Admin's inbox in case of an agent, in an agent group doing that?

Share this post


Link to post
Share on other sites

IMHO the best way would be to control the BLF for the recording mode. It might not work with every phone, but that would IMHO the most intuitive way to signal the user.

Share this post


Link to post
Share on other sites

Actually at least snom, Grandstream and Yealink have a recording function on their buttons. Right now we have it for ad-hoc. They way this works is a INFO message with a special header; we need to try if the PBX can actually send it to tell the phone that recording is on.

Share this post


Link to post
Share on other sites

is there any update on implementing this feature?

I have noticed that in the last update that the system no longer works with  http://wiki.snom.com/Settings/fkey/starcode

when the key is pressed I am seeing the below in logs.

[4] 20190416114440: Dial number *94 from user 681 and dial plan Redacted
[5] 20190416114440:
*94 does not match any star code

It does seem to work using http://wiki.snom.com/Settings/fkey/dtmf

but this has the undesired effect of sending the DTMF tones when the button is pressed.

 

I can provide full logs if required but this definitely worked in version 60.0 and possibly 61.0 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...