matthewl Posted June 7, 2018 Report Share Posted June 7, 2018 Hi, We currently have automatic recording and I have programmed 2 buttons on users snom 715 phones to pause and resume the recording (using the starcode F key http://wiki.snom.com/Settings/fkey/starcode) is there any way we could get this to notify the user? eg the BLF button lights up when paused and extinguishes when resumed? https://vodia.com/documentation/starcodes_miscellaneous Quote Link to comment Share on other sites More sharing options...
Support Posted June 7, 2018 Report Share Posted June 7, 2018 Hi, That would be a pretty cool feature to have. We might have to put it in our bucket list if possible. Quote Link to comment Share on other sites More sharing options...
matthewl Posted June 7, 2018 Author Report Share Posted June 7, 2018 either that or an email notification perhaps? Quote Link to comment Share on other sites More sharing options...
Support Posted June 7, 2018 Report Share Posted June 7, 2018 Hi, Wouldn't that completely flood your inbox? or an Admin's inbox in case of an agent, in an agent group doing that? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 7, 2018 Report Share Posted June 7, 2018 IMHO the best way would be to control the BLF for the recording mode. It might not work with every phone, but that would IMHO the most intuitive way to signal the user. Quote Link to comment Share on other sites More sharing options...
matthewl Posted June 13, 2018 Author Report Share Posted June 13, 2018 im sure this could be implemented the same way as the login agent button on a snom phone? Quote Link to comment Share on other sites More sharing options...
matthewl Posted June 14, 2018 Author Report Share Posted June 14, 2018 maybe we could get this put in for the next release? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 14, 2018 Report Share Posted June 14, 2018 Actually at least snom, Grandstream and Yealink have a recording function on their buttons. Right now we have it for ad-hoc. They way this works is a INFO message with a special header; we need to try if the PBX can actually send it to tell the phone that recording is on. Quote Link to comment Share on other sites More sharing options...
matthewl Posted June 18, 2018 Author Report Share Posted June 18, 2018 yes I have seen the button http://wiki.snom.com/Settings/recording_mechanism i did try and set this up with DTMF tone but snom requires the same sequence to pause and resume. the agent group button has this BLF interaction so i suppose it may not be that difficult to provide interaction. Quote Link to comment Share on other sites More sharing options...
matthewl Posted April 16, 2019 Author Report Share Posted April 16, 2019 is there any update on implementing this feature? I have noticed that in the last update that the system no longer works with http://wiki.snom.com/Settings/fkey/starcode when the key is pressed I am seeing the below in logs. [4] 20190416114440: Dial number *94 from user 681 and dial plan Redacted [5] 20190416114440: *94 does not match any star code It does seem to work using http://wiki.snom.com/Settings/fkey/dtmf but this has the undesired effect of sending the DTMF tones when the button is pressed. I can provide full logs if required but this definitely worked in version 60.0 and possibly 61.0 Quote Link to comment Share on other sites More sharing options...
Support Posted April 16, 2019 Report Share Posted April 16, 2019 Hi, We already have a button called as "record" on Snom phone ( worked on the model 725) which works too on this version http://portal.vodia.com/downloads/pbx/version-62.1.xml Quote Link to comment Share on other sites More sharing options...
matthewl Posted April 17, 2019 Author Report Share Posted April 17, 2019 Ah I see you added this as a feature ok thanks will test Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.