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Call Center - Call Automation


nebbin
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We currently using Vodia PBX with our client's middle software that is voice automation + a bit of AI in the transportation business. For a current call, what API can we use to  call an external number to dial and external number and connect this external to a  current call to of an agent?

The business scenario in this case is to connect a incoming call to the number (cell phone) of a transport driver, without any human intervention. The middleware developed will queue it's own database to determine the appropriate number to dial. However, with this information what Vodia commands (API)/code do we need use to achieve this and are there any examples of such code.

Thanks,

NE

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